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Garmin nuMaps Guarantee

Aug
27
2008

Garmin announced today a new program we’ve been hoping for, ever since they eliminated their map update policy. Although not available until October 15, and it only applies to devices purchased after August 17th, if a new map is available within 60 days of purchasing a “new Nuvi or Zumo”, you will now be entitled to download an updated map. (Trumping TomTom’s similar 30 day Latest Map Guarantee.)

What we don’t know for sure is what qualifies as a “new Nuvi or Zumo“. Does a Nuvi 350 qualify for example, even though it has been discontinued? We’ll seek clarification on which devices qualify.

“We’re pleased with Garmin’s efforts to make the freshest, most accurate map data available to its customers,” commented Cliff Fox, Senior Vice President, Map Division at NAVTEQ. “Our research indicates that portable navigation device users are more satisfied with their systems when the map data is up-to-date.”

We hoped along with this we would also get an announcement that Garmin has moved beyond the annual map release cycle in favor of quarterly releases, but we haven’t seen any specific indications of this.

25 Responses


  1. I wrote Garmin about some issues and raised the frequency of map updates. From their response back to me: “Currently our mapping updates are released annually but this may not always be the case in the future.”

    For what this adds to the discussion :)

    John - August 27th, 2008
  2. FYI, just picked up a Garmin 350 and registered it last night. I was able to download for free the 2009 NA update. The unit came with the 2007 maps..

    Casey - September 26th, 2008
    • can you please let me know how and where to download 2009 map updates fo my garmin 350 thank you

      jud jones - April 2nd, 2009
    • can you please tell me where and how to download the 2009NA update.

      Thank you, Joseph

      joe - February 8th, 2010
      • Joe, you get them at my.garmin.com

        Tim - February 8th, 2010
  3. I got my nuvi 350 on Aug 14, 2008, and it came loaded with the 2009 maps. Same with my friend who got a couple of 660 units around the same time.

    Ruben - September 28th, 2008
  4. I found this site seeking info on the nuvi 350 that i was going to buy. seeing the discontinued info i now ask you…what is the next great gps with the low price sticker that ‘replaces’ the 350 for another great option these days??

    cathy E - October 19th, 2008
  5. Cathy, the Garmin Nuvi 260 and the Garmin Nuvi 255 are essentially replacements for the 350 and are currently available at similar prices to the 350.

    Tim - October 19th, 2008
  6. I just purchased a NUVI 350 and it came with an automatic map upgrade to 2009 when I registered it.

    Rich - November 1st, 2008
  7. I purchased my nuvi 200 a few days ago at a “clearance” prices at a local dealer. I don’t know if that is the same thing as “discontinued” at Garmin. However, bottom line- The Garmin site permitted a map upgrade/download to NT 2009.

    John S - November 7th, 2008
  8. Updated maps annually? Unacceptable! Should be at least a quarterly update.

    Daniel Waycaster - November 30th, 2008
  9. I just received the 750 for Christmas – am just reading about the map updates; I was told the updates are free for as long as you own the unit. Is this true? If not, about how much does an upgrade (after the initial one) cost?

    I haven’t had time to really look at the unit but am excited about it, especially coming from t he Magellan.

    Thanks in advance for any info you can supply.

    Jan

    Jan Valli - December 29th, 2008
    • No, that is not true. Map updates are not free after the first 60 days. So far Garmin has released one map update per year, typically in April. The update has been about $70. However there are strong indications that Garmin might soon offer quarterly updates, and/or offer a subscription type service that will be cheaper.

      Tim - December 29th, 2008
  10. Thank you for such a quick response – I wish the sales people at BB had known more.

    Are there any units (not just Garmin) that do give free updates?

    Thanks, again.

    Jan Valli - December 29th, 2008
    • Not really. TomTom offers MapShare which allows individuals to make corrections and share those with other users. But the official map updates still cost money and you can only get MapShare if your map is one year old or less. But generally all of the GPS companies buy their maps from a digital mapping company, so they have to offset those costs by charging you.

      Tim - December 30th, 2008
  11. I recently purchased a Garmin Nuvi 370 and it came loaded with 2009 North America maps and 2008 Euro maps. I guess I’m lucky. Hope this helps.

    Duncan - January 4th, 2009
    • The 2009 North America map was released in about April of 2008 and is based on a map Garmin received from their map supplier in the second half of 2007. So it isn’t a surprise that is the map that came with the device.

      Tim - January 4th, 2009
  12. Does anyone know of a gps that gives free updates on their maps? I have a nuvi350 but do not feel like shelling out $70 bucks a year for updates.

    greg - February 21st, 2009
    • Nobody offers routine free map updates. Well… I take that back. Devices like the TeleNav Shotgun do, but you are paying a monthly subscription fee for their services like traffic, live search, etc, and part of those services are map updates.

      Tim - February 21st, 2009
  13. I purchased Nuvi 350 on 24th of the February. When I registered my device on Internet it showed me that new 2009 Map is available. When I try to download it asks me to pay $59. How come I am not eligible to receive this update free ?

    Anand - March 17th, 2009
    • Was it a refurb? What does my.garmin.com show as the first satellite acquisition date? You will likely need to contact Garmin Support for them to resolve the issue.

      Tim - March 17th, 2009
  14. Yes however it was not used / registered by the earlier user. I purchased it on 24th Feb 09 and as per my.garmin.com the first satellite acquisition date is 27th Feb 09.

    Anand - March 17th, 2009
    • Then you should probably contact Garmin support.

      Tim - March 18th, 2009
  15. For me, Garmin = never again because of their out of this world prices for map updates. I have a nuvi 350 that has 4 years old maps. Paying 80$ for a single map update on an unit that old wouldn’t be wise. I’ll most probably go TomTom for my next purchase.

    Guillaume - September 25th, 2010
  16. Garmin always sent people the wrong way to my house but you could get here. Last year (2010)they changes the name of my road to a wrong name and people got lost. I just updated my maps and now you can’t get here with a Garmin AT ALL. There are enough mapping errors in this area to make a Garmin worthless. How do we get this fixed?

    Lost in Sanbornton, NH

    Jerry Lund - May 6th, 2011



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