Lowrance Map Updates – Where is LEI Extras?
UPDATE: The customer did receive a map update disk in the mail, sent overnight shipping. However the “updated” map was from the Q3 2006 release…. One would have hoped it would be more recent than one year old….
Recently I had someone contact me looking for information on where to obtain a map update for their Lowrance iWay 500c. I took a quick look at Lowrance’s website, where they refer you to another website for maps and accessories. The website Lowrance sends you to is called “LEI Extras” and they offer accessories for a wide range of Lowrance GPS devices.
Sure enough, if you follow the links to the 500c accessories they do offer a map update for the 500c which costs $75. The person who contacted me placed an order two weeks ago… but never heard anything back.
The customer says that LEI Extras has charged their credit card, but after two weeks they have still not received their order. The customer further reports that LEI Extras hasn’t responded to emails sent to them through the contact form on their website. LEI lists a toll free number and their office hours, but the number always rings “busy” and nobody ever answers. I myself have confirmed that as well, the phone number is never answered.
“Hello, LEI? Anybody home?”