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Lowrance Map Updates – Where is LEI Extras?

Jul
18
2007

UPDATE: The customer did receive a map update disk in the mail, sent overnight shipping. However the “updated” map was from the Q3 2006 release…. One would have hoped it would be more recent than one year old….

Recently I had someone contact me looking for information on where to obtain a map update for their Lowrance iWay 500c. I took a quick look at Lowrance’s website, where they refer you to another website for maps and accessories. The website Lowrance sends you to is called “LEI Extras” and they offer accessories for a wide range of Lowrance GPS devices.

Sure enough, if you follow the links to the 500c accessories they do offer a map update for the 500c which costs $75. The person who contacted me placed an order two weeks ago… but never heard anything back.

The customer says that LEI Extras has charged their credit card, but after two weeks they have still not received their order. The customer further reports that LEI Extras hasn’t responded to emails sent to them through the contact form on their website. LEI lists a toll free number and their office hours, but the number always rings “busy” and nobody ever answers. I myself have confirmed that as well, the phone number is never answered.

“Hello, LEI? Anybody home?”

39 Responses


  1. Thanks for the warning. I was about to place the order with LEI Extras for the DVD for my Lowrance iway 500C GPS unit, but will stay away from them now. I’ll rather continue using the old database and will consider buying a new GPS altogether if necessary.

    Thanks once again.

    Virendra Singh - October 24th, 2007
  2. Absolutely love my 500c. Also no response from LEI Extras in search of a recent update. We are now into 2008 and the latest update they have is 3Q of 2006. My option now is to purchase a replacement unit that LEI Extras does NOT service.

    Henry - January 17th, 2008
  3. I emailed LEI in January 16, 2008 asking if there was a new map update. On January 19, 2008 I received the following email reply from LEI: “Thank you for your inquiry. We are expecting a new release from NavTeq. Unfortunately, at this time, we have not been provided with an expected ship date. We recommend that you check back with us towards mid February. We do apologize for not being able to provide more information at this time. If we may be of further assistance, please feel free to contact us. Thank you for choosing LEI Extras. 12000 E. Skelly Dr. Tulsa, OK 74128 1-800-324-0045 online at “

    David - February 17th, 2008
  4. fwiw, I just got done updating my i500c with a map update from LEI. The 500c had the original maps on it (10/2005), the update put it to 11/2007 (advertised as Q3/2007). The LEI order/delivery was quick & painless, about 10 calendar days end-to-end.

    Mark - June 22nd, 2008
  5. Interesting.
    I just placed an order and was advised it’s on back order for 3 weeks.
    Do you notice an improvement in the maps?

    Frank - June 29th, 2008
  6. Yeup, the maps are definitely updated, but there are still errors. for example, one stretch of road I travel has had a string of “no left turn” barriers for at least 3 years… But the i500c still wants to make me turn left through them. The biggest change is that the search engine is different. You enter addresses in a different order now. It’s easy to get used to, but I don’t necessarily see the reason that they changed it.

    Mark - June 29th, 2008
  7. I have a 250. Sent several requests for info on how old the maps are. No response. Am going to buy a new GPS and stay 100% away from Lowrance. There is no service from them if they want you to rely on these LEI folks. save your money or buy better.

    Alan - September 18th, 2008
  8. Mark – How can you tell that the maps are updated through 11-07? I ask because my unit, also with the original Q305 maps, just shows quarter and year, not month and year. Trying to figure out whether to buy the upgrade disk now or wait a bit for the next release. Thanks.

    As for customer service, I’ve had the same mixed bag. Sometimes they respond in a couple of days, sometimes not at all. Still, I’d prefer not to lay down another $500+ for a new GPS, as I do like the 500c.

    Paul - September 25th, 2008
  9. Hi Paul – I think it comes up either on the first page at boot or in a “info” page that also talks about the firmware rev, available memory, etc. My GF is the one with the unit, I’ll get a look at it this weekend.

    Waiting wise… I check the LEI-Extras site about once/month and haven’t seen that disc change state since I bought the Q3/2007. I hope that maps will still be created!

    Mark - September 25th, 2008
  10. I wish I had seen all this a week ago. i ordered the amplified antenna for h20c a week ago thru Lowrance site now no feedback whatsoever on order.

    It looks to me like maybe an investigation for fraud may be in order?

    brett - November 3rd, 2008
  11. The LEI website is now down?

    Randy - November 5th, 2008
  12. Apparently, Randy.

    We apologize, but the LEI-Extras site is temporarily down for maintenance. Please check back soon

    Tim - November 5th, 2008
  13. Lei-Extras is up… but it can look like it’s down. Aiming at it with “http://lei-extras.com/” won’t get you there, but “http://www.lei-extras.com/” will. They don’t have the default service set on the domain to “www” so you have to specify it.

    Mark - December 14th, 2008
  14. I have three iway 500′s. One of the units has an old map (2004) is it possible to copy the map form one of my newer units to the 2004 unit ? If possible, how do you do it ?

    Wayne - January 5th, 2009
  15. @wayne: “…is it possible to copy the map form one of my newer units to the 2004 unit ? If possible, how do you do it ?”

    Not with any tools that us commoners would have. The updaters copy the map data from an archive on the CD to a partition on the iWay’s drive. When the iWay boots, it sees the update and applies it… …then erases the raw update data.

    There’s no way that I’ve seen to be able to easily access the _actual_ map data on the device.

    Mark - January 8th, 2009
  16. LEI has the worst, if any customer service. They send you an ‘update’ 10 days after it is effective and expect you to pay the price. I called, agreed to have it sent back, and they will NOT reimburse me. Stay away from LEI! They do not return calls. To add, I asked for this update for an upcoming trip. They said it would be there in time for the trip. Nope. You can not, nor should you count on them for professionalism.

    paul - April 20th, 2009
  17. To move the maps from one unit to another, remover the hard, drive, boot it in a laptop and copy the new data to the “hidden” partition of the second unit.

    The MBR appears to be delicate but there is a built in configuration; just re-save it as PXE.

    The 500c is such a piece of crap inside that I’m not sure I’d bother. In fact, after de-assembling several, I’m sure I wouldn’t. But that’s just me …

    Dino Brown - September 10th, 2009
  18. I bought the update from LEI but it completely broke my 500c. It killed all the points of interest databases, so you can’t search for anything. It does still find addresses. Lowrances offers a fix on their website that does nothing to fix this bug. So far Lowrance and LEI have not responded. Since you can get a very good new GPS for $150-$180, I WOULD NOT spend $75 again on updating the 500c.

    It is worth noting that the most recent map that they are shipping seems to be the third quarter of 2007 map.

    It is also worthing noting that Lowrance has abandoned vehicle GPS, so don’t expect much customer service from them.

    I used to really respect Lowrance, but I now really regret buying a product from them. They got my money, and now I have a bricked 500c.

    David - September 18th, 2009
  19. I have a Lowrance IWay350C that I last updated October 15, 2005 and am looking for a current update. Anyone out there updated an IWay350C recently, if so where did update come from, and does it work.

    Brian - October 10th, 2009
    • I too have an Iway 350c. It works fine most of the time but the POI data and the maps are woefully out of date. I’ve been nosing around trying to find out if there are any 3rd party map source folks that would make up an update for the community of users still out there. So far, seems like a waste of my time tho.

      E. Daniel Ayres - July 15th, 2010
  20. @brian: The last update that had been released for any of the iWay’s was a Q3/2007 release, available here:
    http://www.lei-extras.com/store/search.asp?SearchType=Unit&Unit=iWAY+350C

    I’ve used that update in a iWay 500C and it works, but like the poster above you says, it’ll wipe your custom user data.

    mark - October 11th, 2009
  21. I have a 500c that I never really needed till now. I have never updated it and was looking wanting to. I have tried all the links posted and nothing. I cant even find a good website for Lowrance. Are they out of buisness? Will any other updates work?

    James - December 3rd, 2009
  22. LEI-Extras _is_ Lowrance, it’s the accessories biz side.
    http://www.lei-extras.com/lei.asp

    This will get you to the site and the 500c accessories category:
    http://www.lei-extras.com/store/search.asp?SearchType=Unit&Unit=iWAY+500C

    But, as of about a month ago, they’ve pulled the map update. :( As I mentioned above though, it was pretty old…

    Lowrance’s US site was at http://www.lowrance.com, but it’s now gone. The Canadian site is still up: http://www.lowrance.ca/Products/Automotive/iWAY-500C/

    mark - December 3rd, 2009
  23. Tried to update my Lowrance 2000c (aircraft GPS) When the update would not load I was told my unit was broke. exact words. Before trying to update the unit was working. I tried twice (at 35.00) per try. I requested a credit on my card, was told it could be 2 to 3 weeks, well its been 3 weeks. I guess they need the 70.00 worse than I.
    Also have a 500c still working with a software update (not map) but will never buy another Lawrence for any purpose, car, boat or plane.
    I’m happy with another brand aircraft GPS.

    Dave - February 12th, 2010
  24. I have reqested update for 600c from May 2009 and lei-extra required payment,now it’s april 2010. I will never buy another lawrence product again.
    Very disapointed customer.

    John - May 1st, 2010
  25. Looks like my 2000C airmap GPS is unable to be updated ever again. Lowrance no longer has “aviation” on their website. Only marine and outdoors is listed now. almost $1000.oo down the drain. What really chaps me is I just bought a HDS unit and a Structure Scan unit for fishing. (Cost way more than the 2000C) from Bass Pro Shops. Will they discontinue that with no notice, no way to stay current?

    I’ll never buy another Lowrance product. Beware! They will not support you. Buy a Garmin!

    Bil - May 7th, 2010
    • I also have 2000c. Very dissapointed in Lowrance. Any help would be appreciated. MERV

      merv - July 11th, 2011
  26. I can’t find a map update of any kind on their site for my 500C. Do they not have them any longer?

    Herb - July 5th, 2010
  27. It looks like Lowrance has almost been driven out by the better funded competition. They were a good small US company when they started and made competitive products, but Garmin and TomTom folks spent more on advertising and somehow kept a bigger profit margin.

    E. Daniel Ayres - July 15th, 2010
    • Well I finally got fed up with not being able to update my 500c and bought a garmin a while back and totally love it. Bought Lowrance originally because of ther great reputation but soon found out they have no customer service minded employees> BUY A GARMIN

      BK - July 16th, 2010
      • Frankly, one of the biggest shakeups has been in the map update technology where newer designs for the process make it possible for semi-continuous map maintenace. This change in standards caused a big shakeup in map production making some of it more “proprietary” which will tend to keep the cost of updates high.

        E. Daniel Ayres - July 16th, 2010
  28. Dear Lowrance Frustees,

    I just received a current Jeppesen update card for my Lowrance Airmap GPS. As you know the download site has been down forever and had plenty of trouble before that. BUT there is a way around this. It’s more expensive but worth it. I just ordered the Card as a particular item and when it came today, it had an October 17-Nov. 2010 date on the Jeppesen data. I too have been looking at other GPS units, but I like the Lowrance very much and this will be a fix for a while. Delivery was fast, less than one week from website order date.

    Robert Grossmann - October 25th, 2010
    • “I just ordered the Card as a particular item and when it came today, it had an October 17-Nov. 2010 date on the Jeppesen data.”

      Do you have a 2000C?
      What did you order and from whom?
      I am in desperate need to update my 2000c, thanks for the help

      Ron - December 6th, 2010
  29. we are full time Rver’s and bought the 500c 3/2007. In 2009 I tried updating maps, but like all those above, could not get there from here. Because we travel a lot, I would like updated maps. Can any one recommend a good gps for Rver’s. We do a lot of off road jeeping also. Thanks! Marissa

    Marissa - December 27th, 2010
  30. LEI Extras is no longer providing Jeppesen updates to Lowrance aviation products. If anyone has a fairly recent update to a Lowrance 2000C I would be interested. Post a reply on this site.

    Roger - May 3rd, 2011
  31. I’ve been trying to update my 600c without success. Unless I become fisherman instead of a pilot, I might as well through my unit away. I should have gone Garmin.

    Don - May 13th, 2011
  32. I called lei several times and jeppesen stated they are out of aviation business! We all have Quality instruments and they or someone should have at least a occasional update for all airmaps! If any one wants to sell a recent updated mmc card for lowrance airmap 2000c call me 724-887-0183. it could be up to 10 months old.

    Dave - June 23rd, 2011
  33. Thanks for the information I too was looking to update my 500c and found the whole think a joke. Good-bye Lowrance and Hello to Garmin….

    Fred - September 11th, 2011
  34. I am also interested in the upodated Jeppesen database card for the 2000C. I should of bought one last year when I saw them.

    David - January 12th, 2012



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