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NAVIGON 7100

Oct
19
2007

NAVIGON isn’t yet a household name when it comes to auto GPS devices here in North America, but it is gaining quite a bit of buzz recently with promises of free lifetime traffic in some of their devices. We’ve recently become friendly with a NAVIGON 7100 across about 500 miles of roadways, and here is what we found while letting the 7100 find our way.

In the Box

Out of the box, the NAVIGON 7100 greets you with a plethora of included accessories. The usual suspects are all there– quick setup poster, USB cable, software installation CD, and the GPS device itself. A nice bonus is the inclusion of an AC power cable, something many manufacturers leave out. Missing from my box was the suction cup mount as those were not quite yet available in my pre-production device.

NAVIGON, The Company

NAVIGON is a relative newcomer to the USA market, although they’ve been around in Europe for longer. They promise map updates once per year.

Physical Design

NAVIGON 7100 PhysicalGetting to the heart of the matter, the first thing you will notice about the 7100 is the size. It is noticeably larger than other devices with similar screen sizes. The screen is bordered by a think black plastic trim. Along the top is a slot for the included 2 GB SD card slot. The card is so far recessed into the device that it is impossible to eject without either long fingernails (which I don’t have) or some other sort of poking device. Perhaps that could be taken for a good thing as the card won’t easily fall out accidentally, but if you frequently remove the SD card and don’t have long strong fingernails you could be in for a struggle.

On the right side is the power button, on the back an external antenna port, the mounting bracket, speaker, and stylus. I’m always a little afraid when I see a stylus– If the buttons are so small that I need a stylus or if the screen is so insensitive that I need a stylus then I’ll be disappointed. GPS devices should be capable of being operated with a finger. And a preview of a few issues to come… I needed the stylus. :(

On the bottom is a reset switch, something I thankfully never needed to use. There is also a port for the TMC traffic receiver, as well as the mini USB port to feed power to the GPS. As I’ve said many times in other product reviews, having frequently used ports on the bottom really limits how low you can place the GPS on the dash. There is also a light at the bottom of the display which turns green when connected to power and the battery is fully charged and is orange when power is connected and the battery is charging.

The 4.3 inch widescreen display wasn’t the brightest screen we’ve seen, and it did suffer from fairly high color shifts when viewed from high and wide angles, but overall it wasn’t a bad display. It was bright enough for viewing during bright sunlit days and the nigh mode reduced everything down to soothing levels after sunset.

However one of the biggest disappointments with the NAVIGON 7100 is the touch screen. It wasn’t that it was too sensitive, or not sensitive enough, but rather such a large percentage of our clicks were not accepted. Normally I’d say that the screen wasn’t sensitive enough, however there were countless times when we clicked a button, the button would graphically change to show the click…. yet nothing happened. It would routinely take two, and often three clicks of the button (all which were seen as a click with the button graphic depressing) before the action was actually performed. This became very frustrating and (yikes!) caused me to pull the stylus out of the back of the device for tapping. The stylus didn’t seem to help a huge amount.

Update from NAVIGON officials: “… the touch sensitivity issues you encountered were improved from the time the pre-production units were sent out and the final production units were shipped.” We will try to check that out soon.

As mentioned, the NAVIGON 7100 comes with a TMC traffic receiver, something we’ll talk about a little more later. There is an integrated receiver built into the device, however should you need better reception there is also an external TMC antennal that can be plugged into the device. During my tests I always needed the external antenna and never got a signal without it.

Battery life is described as 4.5 hours. While I was using it with the screen brightness turned all of the way up and heaving usage I was able to get about 2 hours and 15 minutes.

Navigating to an Address

One of the two most common ways people will use their GPS is to take them to a known street address. You do this by selecting ‘New Destination -> ‘Enter an Address’ from the main menu. From there you can select if you wish to enter the address by ‘Street -> House number -> City’ or by ‘City -> Street-> House number’. While we appreciate having both ways to lookup an address, it would be nice if we could set a preference and then switch if necessary. Selecting City first will bring up a screen where a list of potential matches are shown on the left and a keyboard (non QWERTY) is on the right. The search defaults to looking up cities in your current state. You can switch the state by clicking on a very tiny icon with your current state’s abbreviation. The icon is very tiny, measuring just 3/8 of an inch wide and 1/8 of an inch tall. Small buttons are a problem throughout the interface, compounded by the problem mentioned earlier with many clicks not being recognized.

Often, rather than spending too many attempted keystrokes naming towns, I would enter a zip-code instead. Here I found some peculiar results. I entered in the zip-code of my hometown, and then a street I used to live on. It found the zip-code and street just fine, however the name of the town displayed was a town I’ve never heard of. It found the correct location which I guess is the important part, but displaying a town name I’ve never heard of did leave me scratching my head.

In all it took 19 clicks to enter and set my destination address, not counting all of the times I’d need to click several times before a click was recognized. This is actually quite good– a Nuvi takes about 22 keystrokes to find the same address and the TomTom devices take about 24. However since the interface is a little slower and having to re-tap a few buttons makes the total time of address entry longer and the frustration level higher.

Navigating to a POI

NAVIGON 7100 Zagat ReviewsYou can search for POIs ‘Nearby’, ‘in a City’, or ‘Nationwide’; the latter being what they call “POI of National Significance”. The POI listings include special categories for Zagat hotels, nightlife, golf, and restaurants. There are also regular categories for non-Zagat listings. Those categories are Gas Station, Parking, Restaurant, Hotel or Motel, Bank, ATM, Railway Station, Car Dealer, Motorcycle Dealer, Car Rental, Shopping Center, Tourist/Nature, Culture, Sports, School & Education, Government Office, Health Care, Exhibition, Post Office, Places of Worship, Marina, Business Facility, Public Phone, Public Toilet, and Border Crossing. Ordinarily I wouldn’t list them all out in a review, but there is an interesting point to make. The order I listed them in is the order they appear in. I presume they are listed in the order of how commonly they might be used, however for a scrolling list sorting them alphabetically might have made more sense. While in a state capital I tried to use the Public Toilet and Public Phone categories, but they both resulted in ‘No POIs nearby found!’ messages.

The Zagat ratings might be really nice to have for travelers, but the database appears to be very small. Again while in a state capitol I selected Zagat Restaurant -> Restaurant All and it told me there were No POIs nearby found. I also was told there were no nearby Zagat Hotel -> Hotel All listings nearby while in the state capitol. I had the same experience with Zagat Nightlife and Zagat Attraction categories. I was beginning to think I was doing something wrong, after all there must be some sort of Zagat rated business near a state capital. I did manage to find two Zagat rated Golf courses though. When looking at the information for that POI there was a one sentence review in addition to the commonly found POI information such as the phone number and physical address.

POIs can also be configured to be shown on the primary navigation display (more on this coming up) much like the TomTom devices and what Garmin users have been screaming about for many years.

Navigation

While actually navigating is where the NAVIGON 7100 finally shines. Thankfully since after all this is the most important part of a navigation device. The on-screen graphics are quite sharp and create a beautiful display. The path of roads to take is clearly shown on the display by a bright, thick orange road. Most side streets are labeled with clear text. The text to speech voice instructions are loud enough through the built in speaker. The voice has an interesting, almost Jersey accent and are not quite as clear as other voices I’ve heard, but are audible enough for it not to be an issue.

NAVIGON 7100 Navigation ViewI also really liked how the main navigation screen was very configurable. You can select if you want shown street names, altitude, speed, compass, remaining distance, duration of the trip, arrival time, border crossing info, speed limits, and coordinates. I ended up turning off most all of those items except street names, remaining distance, and arrival time so as to not further clutter the display.

You might want to turn off many of those items too since the map does get easily cluttered. Across the top is a next turn display as well as Bluetooth, battery, traffic reception, and satellite reception icons. At the bottom are buttons for cancel, options, phone connection, speaker, and search. With that many buttons across the top and bottom of the screen it doesn’t leave a ton of room for other stats, and the buttons tend to be quite small.

Reality View

Something I was really looking forward to was the “Reality View”. This view appears as you approach exits of major highways. NAVIGON describes it like this:

Reality View(TM) provides photo-realistic 3D images of complex interchanges — with actual road sign text — so you get the extra guidance you need when you need it most.

Unfortunately, what you see is really what you get. While it does show how many lanes go in which direction… which is helpful, nearly all of the images look the same, with the only difference I saw was if the exit was on the left or on the right, the number of lanes, and the text of the signs overhead changing. That would have been okay…. I didn’t expect customized photos for each intersection, however what was the biggest disappointment was that the image is static. The moving map stops when Reality View is displayed and you no longer see your progress towards the exit. So it is difficult to tell exactly when you need to turn since you can’t see an icon representing your location against the intersection. I ended up turning off the feature as the signpost text is still displayed without the reality view, the map zooms in on the intersection, and you can better monitor your progress against the intersection.

NAVIGON 7100 Reality ViewIn some areas it might be much more helpful to know “which lane” over any other type of information, but I found myself looking at the display, noticing I needed to exit right, but wondering if it was the right that I was just about to pass or the one just a little further down the road.

Advanced Features

The NAVIGON 7100 includes a large host of advanced routing functions found in total on few other navigation devices. There is a detour function, and unlike quite a few other navigation systems (like the Nuvi series) it does allow you to specify how far out you want to detour from your current route.

You can also get a turn by turn listing of all maneuvers in your route, and exclude any one of those locations from being in the route. Both of these are fantastic features to have, and hard to come by.

You can calculate routes with rules as they apply to cars, bicycles, or pedestrians. For route types you can select the fastest, optimum, shortest, or scenic routes. You can tell it if you want to consider current traffic information, as well as if you want to allow, avoid, or forbid any of highways, toll roads, or ferries. You can also specify if you want U-turns to be allowed in your route.

Those options should be sufficient for just about any type of route preference.

Multi destination routing is supported through what they call ‘Route Planning’. So how many points can you put into a single route? The sky (or processing power of the device) is the limit. There is no hard cap on how many points you can add, however as you add more points to a route the computation time will slow down. I put in about 40 points before I gave up and asked what the limit was, and while route calculation with 40 points did take quite a bit of time, that was to be expected. Most other manufacturers who offer multi destination routing put a cap at around 50 points, and any more than that is likely to cause enough performance issues that you would want to break it up into multiple routes.

You can also save those routes for later recall.

Voice Recognition

Recently there have been a couple of devices to hit the market with voice recognition. What most people want with voice recognition is a way to operate the device without touching it. So far most every device hasn’t reached that goal, and simply offers a way to setup “favorites” with voice recognition cues. This too is the case with the NAVIGON 7100.

After saving a location as a favorite, you can setup a voice recording to go along with it. For example you can save your home address, then record yourself saying “Take me Home!”. Then from the main menu you can tap ‘Voice Command’ -> speak “take me home” -> wait 10 seconds to acknowledge it picked the correct location, and then tap ‘Start Navigation’.

So what you could have done with five taps, now can take one tap, speaking a phrase, waiting 10 seconds, and one more tap. I’m not really sure it saves any time or is any safety advantage since you still need a couple taps of the screen. We’ll see how well full address entry works when the TomTom 920 is released, but until then voice recognition on the NAVIGON 7100 works on par with other manufacturers, but at this point I’m not totally convinced the implementation has any time savings or safety benefits.

Logbook

I’ve been waiting for this feature on GPS devices for a long time. Except for runs to the grocery store, I use a GPS just about every time I get in the car. Some of the time for business, and some of the time for fun. I do my best to keep the IRS happy with detailed logs of business trips recording where I went, how many miles it was, and what date it was. I’ve always looked at GPS devices and tried speaking to their circuit boards saying “You know where I’ve been, when I was there, and how far I went, how difficult for you could it possibly be to just remember that for me and create a business mileage log for me!”

The NAVIGON 7100 finally met my wish. It even stores the data in an Excel spreadsheet on the device, just waiting to be imported into my finance program! You can record different types of trips such as To Work, Away from Work, Business, Personal, and a few others. Even better, the logbook records even when you don’t have a destination specified.

If I wasn’t in the GPS business which requires me to constantly use different devices, the NAVIGON 7100 would be a dream for helping to record mileage.

Traffic

Perhaps the biggest story about the NAVIGON 7100 is the traffic service. NAVIGON got a ton of things right when it comes to traffic. First, there is a traffic receiver built into the device. If you happen to get a really strong traffic signal where you drive you may find it isn’t necessary to use the provided external antenna. However in most cases you will probably want to use it. In my testing I couldn’t get a signal in many areas where the coverage maps showed I could get a signal until I used the external antenna.

Another great thing about the traffic service is that unlike a few other devices you can get a list of traffic events, even those that don’t pertain to your route, listed out in a very logical fashion. You can see the type of traffic information, the roadway, and direction. Clicking on the line gives a more detailed description about that traffic event, as well as a button where you can go to that location on the map.

But the greatest point of all about the traffic service on the NAVIGON 7100 is the price. It’s free. No, not just a three month trial subscription. No, not even a 12 or 15 month included traffic reception. The service is totally free…. lifetime. While the “cost” is likely built into the device, the fact that you don’t need to pay $60 per year for the service is absolutely fantastic. This is what has caused this device to get so much buzz in the industry so we asked Ralf Hug, Vice President of Marketing for NAVIGON how they are able to offer this when other companies are charging for the service.

“It’s all about knowing what customers value and figuring out a way to satisfy their needs. NAVIGON’s consumer research indicates that traffic is a very important feature and service. The research shows consumers are not happy with the way traffic is offered today; there is an unfulfilled need out there. Existing subscription processes are complicated and expensive and therefore adoption of the service is very low. NAVIGON developed a unique business model that overcomes these limitations and offers what consumers want out of the box: traffic service over the life of the product without the hassle of subscriptions.”

Purchasing Advice

I mentioned to someone in an email recently that this would be one of the more difficult reviews I’ve written. A short side story… While I’m not a mobile phone expert, I’m a former Treo owner. I purchased the Treo thinking I’d use it to get access to email and the web while traveling. It would send and receive email just find. The web browser was able to display web pages in a satisfactory way. But while it would accomplish the task, all of those tasks were cumbersome, slow, and ugly. Thus I never used my Treo to its capabilities and ended up getting rid of the associated data plan. Recently I got an iPhone. Email and browsing the web is easy and accessible. While both devices accomplished the same tasks, the Treo was so difficult to use I ended up not using it. The iPhone is simply a joy to use.

Back to the NAVIGON 7100, it has a fantastic set of features that are nearly impossible for other devices on the market today to match. There is a great looking navigation display, albeit with a few too many small icons. Multi destination routing is supported, along with the ability to save routes. Routing is quick enough, and the text to speech voice is good enough to be understood. The traffic service is great, and the price of the traffic service (free) is unmatched so far in North America.

But overall in the interface the buttons tend to be too small, touch screen inputs are seen, but often ignored, and much of the text on the screen is very small– even for someone with near perfect vision. There were other small interface quirks as well, like when you save a POI as a favorite there is no default name… you need to type it all out.

If you can get past the often frustrating interface and small buttons, you will find that the NAVIGON 7100 has a feature set that is nearly impossible for other manufacturers to match. But a good deal of patience with the interface is required.

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280 Responses


  1. Tim,
    Great factual review. I’ve read several reviews of the Navigon 7100 and I must say that yours is actually one of the more favorable ones. I know we’ve had a few Navigon advocates posting on the forums so it would be nice to get their reaction to the screen input issues you had. Is it just a “beginner’s” problem that you get better at over time or perhaps some fault with the particular unit Tim tested.

    Reply
    JeepLover - October 20th, 2007
  2. Since nobody is replying I would like to direct you to the C/Net reviews.

    First there is a rather favorable Editor’s Review (it sound like he spent more qualify time with the manual than using the unit)
    http://reviews.cnet.com/car-gps-navigation/navigon-7100/4505-3430_7-32557477.html

    Then there are 13 user reviews which are mostly very unfavorable with an average of 5.4 out of 10 points
    http://reviews.cnet.com/car-gps-navigation/navigon-7100/4852-3430_7-32557477.html?tag=uolst

    I hope the links work but the initial reviews are that this unit is one to avoid until they get the bugs worked out.

    Reply
    JeepLover - October 23rd, 2007
  3. I read in one of the C/Net reviews that the Navigon 7100 automatically changes time zone. In one of the forums I recall that someone was asking if any GPS units offered this feature.

    Reply
    JeepLover - October 25th, 2007
  4. I remember the question being asked. I only used the NAVIGON in one timezone and since so few devices have that feature I didn’t think to test it.

    Reply
    Tim - October 25th, 2007
  5. What concerns me is the problem with suggesting u-turns if u miss an exit. Apparently, 7100 makes u go back to the same route by suggesting a u turn instead of re-calculating from the current location. Is that true? Also, are there any plans to offer multimedia and phone book sync features via firmware/software upgrades? I know this is more of a question for the Navigon people, but you seem to have an insight…

    Reply
    MP - October 26th, 2007
  6. MP - I think it depends on the recalculation preferences and the U-turn preferences you have set in the device. I know I changed many of the settings from the default. (I don’t have the device with me anymore to confirm which settings I changed.) But I didn’t experience that issue in my recalculation tests.

    I don’t know if there are future plans for phonebook/sync enhancements.

    Reply
    Tim - October 26th, 2007
  7. Hello Tim and GPS Review readers -

    Let me take a moment to introduce myself. My name is Blake Bowen and I am a Program Manager at Navigon in Chicago. My focus in recent months has been preparing the Navigon 5100 and 7100 personal navigation products for their North America debut. As such, I would like to thank you very much for taking the time to review the Navigon 7100 for GPSReview.net.

    As you state, the Navigon 7100 comes with a fantastic set of features that are nearly impossible for other devices on the market today to match. This goes to show how dedicated we are to the market and our commitment to releasing innovative products that go the extra mile to enhance the user experience.

    With that being said, we understand that our job is far from over when it comes to making the best navigation product as possible. Rest assured we are evaluating all of the input that we receive from our customer service hotline and from the various user forums such as gpsreview.net. This input will be used to not only improve future products but help us with updates to the 5100 and 7100 so stay tuned.

    With regards to the comments posted after the review, I’d like to shed some light on these too:

    The issues related to the screen input have been improved with the production models. I know you added an addendum to the review to reflect this but I wanted to mention it again.

    Multiple time zones are supported automatically if your route crosses through multiple zones. For example, a route from Chicago to Detroit will indicate an estimated arrival time of Eastern time (for Detroit) even when the route is calculated in Chicago (Central time).

    The addition of MP3, video, and photo viewers has become a common feature for navigation systems. This was a feature we discussed internally during the product development phase. However, based on our market research as well as input we received from a focus group, we found that the overwhelming number of consumers had no desire to see these features in their navigation systems. The general consensus was that people who wanted to take advantage of multimedia services already owned an iPod or similar device that provided the complete user experience for multimedia. Our focus is on navigation so we chose to concentrate our efforts in that arena for these products. As the market continues to grow we will continue to monitor customer opinions to offer the features that end users demand.

    For u-turns, users will typically not see these on a regular basis, as you discovered in your brief test. There will be some instances however where the best (or sometimes only) route is to make a u-turn. We try to limit these but there are cases where they will occur. We are currently evaluating some of the use cases that have been brought to our attention to see if there are any other adjustments that would make sense.

    If there are any other questions that I can answer for you or your readers, I would welcome any comments. My email address is blake.bowen@navigon.com.

    We at Navigon are very proud of our products and want to make the end user as happy as possible. The input and support that we receive from customers is a key element in helping us achieve this goal.

    Thank you again for your time,

    Blake Bowen
    Program Manager
    Navigon, Inc.

    Reply
    Blake - October 31st, 2007
    • Hi,

      I bought the 7100 last year and don’t seem to hear anything from Navigon for the FREE map updates? Also, we are in Beaverton MI and when routing from this location it never seems to find the correct roads, constantly tries to send us down that don’t exist or aren’t through roads.
      Please help!

      Thanks for your time!

      Sherrie

      Reply
      Sherrie - May 23rd, 2009
  8. One point that I forgot to mention regarding the Zagat POIs. Zagat data in the 7100 is available for locations that are covered by the Zagat published survey. These are typically in larger cities in North America but can vary in size and are not available in all 50 states.

    To see specific locations in your area, please visit http://www.zagat.com and select your location in the “Your Location” drop-down near the top of the page. This will allow you to see what locations are covered for a particular area.

    Future updates to the Zagat data will be incorporated into future updates of the database.

    Blake Bowen
    Program Manager
    Navigon, Inc.

    Reply
    Blake - November 6th, 2007
  9. I find the reviews are intriguing and have me in teh edge of decision. I have a question for Mr. Blake Bowen, the Program Manager: Will of have the comments about earlier shortcomings been incorporated into later versions?

    Does the sysem have some sort of firmware upgrade path?

    How can I be sure the one that I buy is not an earlie version hat has not been possibly upgraded.

    Thanks for your time, and thanks to the rest of the forum for sharing useful information.

    Reply
    Mark C. - November 9th, 2007
  10. Thanks for the comments Mark.

    It is the nature of the consumer electronics category: today’s “advanced” technologies must continue to evolve (and do so, at shocking pace). Virtually every technology product out there goes through some sort of upgrade to improve or enhance its operation. Our own GPS competitors routinely release upgrades to address issues that their users encounter.

    NAVIGON is no exception. We’ve been around long enough (since 1991) to know that it’s the nature of the biz that we must continually improve.

    This is our upgrade path: first, to aggregate and evaluate report trends. Second: to engineer a fix. Third: to test the heck out of any proposed fix and make sure that what we say will fix a problem actually fixes the problem.

    Right now, we can say that we are preparing to offer a software upgrade in the coming weeks. Among other smaller issues this fix will address, it will provide a retool of text-to-speech. Truth is, text to speech, as it exists today, does exactly what we engineered it to do. Right now, our systems don’t provide street names in areas where the blocks are too close together (like urban areas). This is because we wanted to provide ample time for the announcement of direction, distance, and the name of the street.

    We are currently looking into improving this TTS approach based on user perceptions. We think we have the answer–and we’re on a path to make a first upgrade that will be available in the coming weeks.

    We’ll be sure to let you–and all of our users out there–know plans as soon as they solidify. We’ll also let you know exactly what this upgrade will, and will not, address (at least in the first go-round).

    As for how you can be “sure” you have a product that includes this software update, not sure there is a way to guarantee this. But even should you buy a device with the older software, our goal is to make it as easy and painless as possible for you to download the fix. So you should be ok either way.

    If you have any other questions, I would encourage you to write here or email me directly.

    Blake Bowen
    Program Manager
    Navigon, Inc.

    Reply
    Blake - November 9th, 2007
  11. Blake,
    Does Navigon have any current plans to offer a program similar to TomTom’s Mapshare program? This program allows TomTom users to report new POIs, delete out dated POI’s, report street and road closures that can be shared almost immediately with fellow users through their upload/download functionality. There was some indication that Garmin was working on a similar program. How about Navigon? If so, any idea when it might be available?

    Reply
    JeepLover - November 9th, 2007
  12. Hi Jeep (I am a Jeep fan myself)-

    Content in general is a big focus for NAVIGON and we’ve already shown this with the Zagat POIs and subscription-free traffic that we currently offer. So while I cannot comment on anything specific regarding future plans for map-specific content or give any actual dates, we are looking at various ways of providing new and exciting content to users. Keep an eye on our website for more specifics as we have them.

    Thanks again and keep the shiny side up :-)

    Blake Bowen
    Program Manager
    Navigon, Inc.

    Reply
    Blake - November 9th, 2007
  13. I just got a 2100. Since I see one of the navigon programmers on here I would like to suggest 2 2100 features that SHOULD have already been in there..

    1. Auto shutoff. when the unit senses that the power from the CIG ligter cord is no there it will wait a specified amount of time before powering down. Other GPS units do this.

    2. Auto day/night. I could find no mention of this but most GPS units including another model I have will automatically switch from day to night. I didnt see if the 2100 did.

    Reply
    Dave - November 11th, 2007
  14. I am looking for my first GPS unit. My wife and I will be the primary users and while I am ‘technology capable’, my wife has not interest in ‘dealing with that stuff’. I am looking for ‘ease of use’ as a primary point. I am looking for RELIABILITY and good United States Technical Support / Customer Service. I’ve read about many things regarding this unit as well as others. My wife and I live in North-Central Florida and travel frequently within the U.S. I am also looking at this unit due to it’s screen size but when I read that it’s hard to read (even with excellent vision) are we talking about the maps or are we talking about text on the maps? If it has good text-to-speech capabilities, how much interaction with the screen while driving is necessary with these units? Am I being overly-simplistic to say “Once I set it up to make a trip and turn the volume up, that’s the last I should have to physically interact with the unit until I complete the trip”?

    Reply
    Geoff - November 11th, 2007
  15. Geoff, when I was mentioning the small things that are sometimes hard to read I’m referring to the menu items and some of the stats/text on the screen. The map view itself takes up the full display and is easy to read. But you are absolutely right, once you setup your destination you won’t likely need to interact with it at all until you want to turn it off after reaching your destination. Even if you miss a turn it re-routes you (as most all GPS devices do) so you don’t need to touch it.

    Reply
    Tim - November 11th, 2007
  16. Hi Tim and Blake,thanks for the good work.i’m new to the GPS world sosome of my questions might seem ignorant so forgive me for that.
    I bought a Navigon 2100 yesterday and i have 2 weeks to return or make an exchange.I’m thinking of upgrading to the 5100 or the 7100 but i need some information before i make my decision.
    My first question is,will i need a bluetooth headset to use the calling feature if i get the 7100?
    Do i get signs on the screen to warn me about traffic or the traffic is done through voice?
    i also read some reviews and user opinions on the 5100,most complained of outdated map for US on both the 7100 and the 5100 (ive not found a review on the 2100 yet) and also, fake POI on screen.I plan on going from New York through New Jersey and to Virginia, do you think these big cities mght have the same problem as other users wrote in their reviews?I want to know how far or long is the update for the map and what price range?since my 2100 did not come with a usb cable,how will i be able to update my gps when there’s an update?
    I would be glad if my questions are answered since i only have 2 weeks for decide to return this unit for my money or exchange it for a 5100 or 7100.

    Reply
    Yaw - November 12th, 2007
  17. to use the calling features you need a phone that support tooth… I have a 2100 also. I hear there are issues with the 5100 and 7100 but then I hear that they might have corrected them on the 2100. Since there are really no 2100 reviews I dont know…

    Reply
    Dave - November 12th, 2007
  18. My phone support the bluetooth feature,but there’s no add on for the 2100 or bluetooth on it.but i not sure,if i need to buy a headset or ear piece to use for the calls.for example,with the navigon 7100 only show im an incoming call only or it’ll notify me of an incoming call and i can accept and just talk without connecting a blue tooth headset?

    Reply
    Yaw - November 12th, 2007
  19. One thing i forgot to ask, driving to school this morning?i realized my gps does not mention all names.sometims it just says “get ready to turn on Popham ave in 200ft….now turn left.”

    Other times,it just says “Begin to turn left in 200 ft…turn left now”.

    does it mean its not full text to speach?because i chose this over another gps with more features and a lesser price just because of the text to speech.

    i have yet to see the “real view” picture too eventhough i’ve been on the highway with multiple intersection this morning.i turn the feature “ON” on my device too.

    Reply
    Yaw - November 12th, 2007
  20. actually, the text to speech is doing what it is supposed to do according to the navigon web site:

    In some intersections, my NAVIGON GPS navigator seems to miss announcing the name of the street onto which I am expected to turn. Why is that?

    Reply
    Dave - November 12th, 2007
  21. Here is some info from the navigon web site regarding bluetooth:

    [Editor Note: I'm just going to link to the articles]

    What’s the easiest way to pair my NAVIGON 7100 with my cell phone the first time I use this functionality?

    Information on Bluetooth Connections

    How do I maintain the Bluetooth® connectivity in subsequent uses?

    Reply
    Dave - November 12th, 2007
  22. Thank you Dave for all your time and the info,how long have u used the 2100?how will you rate it and recommend it?

    Reply
    Yaw - November 12th, 2007
  23. WOW, what a great forum, well I am on the fence about the 7100, my worry is the following and if someone can help that would be great
    1) I was at Best buy and Frys in Dallas yesterday, tried the unit but found the touch screen not sensitive like the TOM TOM, harder to get the menus the change, this worries me and it was a new unit out of the box so I assume it was a newer model navigon shipped
    2) The traffic, on TOM TOM, all it does it tell you when there is traffic jam on major highways, no details of what it is or such, does Navigon do that give you details and does it speak teh traffic jams?
    3) Upgrades, and new maps with 2mb card almost totally used, where is the space for upgrades if you upgrade, will you be offering us 4mb cards FREE or discounted to update firmware or maps and when
    4) Are you devleoping a 7200 that will be better and should this mean we wait till that comes out in 2008 with better fixes and such please be honest:)

    I am torn between tomtom xl and Navigon 7100, I need expert advice as to what to buy, I see navigon price is now 399 with rebate that tells me a newer unit is coming soon, law of marketing and product devleopment which I have done for 24 years, and I off base here

    thanks to all and if someone from Navigon can respond and help me make an honest and good decision I would appreicate it greatly

    Thanks ALL

    Reply
    Dave - November 13th, 2007
  24. Dave, with regards to number 2 the TomTom devices can tell you the details about the traffic and read the traffic alerts to you if you prompt it. It also shows you the estimated time delay (if any) and how far ahead that incident is on the map.

    Reply
    Tim - November 13th, 2007
  25. Tim, can you say the same about the 7100?

    Reply
    Yaw - November 14th, 2007
  26. I recently purchased the 7100/7110 military edition of the Navigon in Germany. It has the US and European Maps. I was wondering if the software has a phonebook/yellow pages. I cannot seem to find this and it is a valuable feature I have had on other GPS units. For example if looking for IKEA in a city, I should be able to put in my desired destination (IKEA) in a phone book, under a city, or as a desitination and it will give an address or list if multiple. I can then go directly there with the GPS. On the Navigon, I see destination, but it only allows street names. Is there a way to put in destinations or is this feature not available?

    Reply
    Lee - November 14th, 2007
  27. Yaw - Yes, the 7100 has a different way of presenting the information but pretty much the same details are provided.

    Lee - Yes, those are known as Points of Interest, or POIs.

    Reply
    Tim - November 14th, 2007
  28. Thanks Tim,then i guess it’ll be worth it to upgrade to 5100 then.I was looking for a Target yesterday in my area,it never showed up,but when i typed the Target address,it takes me there but it doesnt show any Target stop.my gsp is good at showing mc’donalds n urger king well tho

    Reply
    Yaw - November 14th, 2007
  29. Can anyone tell me how well this unit works in Canada? I know it has the maps for Canada but does it show speeds in kilometers rather than miles and does it have POIs for Toronto? Thanks

    Reply
    Leon - November 14th, 2007
  30. Blake,
    I have a Navigon 7100. Here are my questions:
    A. Where are the accessories? For instance customers in Europe can buy your specialized mount . We can’t get a mount, a replacement stylus etc. I asked about this last month and was told in a week accessories would be up. It turns out the ones you decided to make available for the US are the opposite of what people need.

    B. What is up with the battery life? It is very very short. I get one hour. Can your software people do something to optimize this? It makes using the device for pedestrian tours useless and gives Nuvi a big advantage.

    C. The text to speech has problems. I am glad you are addressing it. It was disconcerting to see a “faq” put out (someone posted the link) which dismisses user noted bugs, when we know there are problems, and you yourself indicate you know this. Owners don’t want spin, they want fixes.

    D. Why does navigon Fresh not work only for US users? It works for European 7100 and 7110. The answer from support is: you don’t need it as there are no updates. But it always worked for European users before their software update. In fact even the system informaiton screen on Navigon Fresh doesn’t work. Again, an orphaning of US users.

    E. European 7100 customers already got an update at the beginning of November. They are on 6.5.1. Will US customers play second fiddle?

    F. The Zagats is nice but a LOT of common POIs are left off. Major retail box chains for example.

    G. The POI search is not good. It is terrible. Do yourself a favor and try and locate a post office if you are in a city you will see what I mean.

    You have an excellent product 95% realized, but the perceptions about US support, born out by lack of accessories and being second fiddle on software updates, are a problem that might make current owners tell others to hold off.

    Reply
    Michael - November 14th, 2007
  31. To LEON.

    yes,you have the option to use miles or km.

    To Michael:
    finding food,sch a subways s easy for the ps,but whe it comes t staples,bestbuy,cc or target,this does not help find them.

    sometimes you se hosptal clse to you,but it dont showwhen you check your OI on route

    Reply
    Yaw - November 14th, 2007
  32. Thank you Tim for such a great indetail review. I was very indecisive on different products (not any more after reading your review). One thing I would like to mention is the companies which sense the need of their customers are always way ahead of competitors. This company is providing some very good features which I was looking for but didnt find in one product. i.e
    1) Lane Assistant
    2) Reality view (it should be live not static)
    3) Thank God, NO mp3 and all sort of other junk
    4) Lifetime traffic update (at no additional cost)

    Some suggestions:
    * I would like to have a reality view in which it splits the screen and shows a zoomed view of the intersection on half of the screen.
    * Bluetooth with address book
    * Better voice recognition.
    * More frequent updates (software + data)

    Reply
    TechGuy - November 14th, 2007
  33. Techguy,

    Live reality view would take 100 times the processor load that mp3 would take. Mp3 has no detrimental effect on any GPS I have used. Mp3 takes less overhead and creates less problems than even address books can. Lots of Tech users have Treos and big address books.Probably most people would rather MP3 than an address book. Also if you have MP3 on the GPS unit you get a automatic mute function. For example on Garmin it is perfect listening to music via the Garmin mp3 player because you can input it to your car stereo and it mutes during Text to Speech. Impossible with Navigon.

    I personally find the reality view a hindrance on the highway. I live in an area with a lot of merges and it interferes with that. Almost everyone seems to turn off the realty view and use the lane assist. This is on par with Garmin’s lane assist.

    If we are going to talk about suggested add ons what this really really missing is custom POI.

    You have to pay for traffic with Garmin but custom POI and POI database importing is easy and FREE with Garmin. With Navigon US customers have to buy POI software and yearly subscription like POI warner (it is included with Navigon 7100 Europe but left off on US models).

    I also cannot fathom how navigating to coordinates was left off. This is a very basic function that every model but Navigon has. In the US it is especially useful, and it also is an indication of things Navigon has to have to be a US market oriented device.

    Reply
    Michael - November 15th, 2007
  34. Thanks Michael, very good feedback. I would like Navigon rep to address issues you have raised and give us a road map for updates.

    Reply
    TechGuy - November 15th, 2007
  35. i went to Navigon website and emailed them,i think you guys can do the same,i’ve not got my reply yet tho

    Reply
    Yaw - November 15th, 2007
  36. Hi, just received a brand new 7100. Since we have a company representative here, I though I might blow off some steam. My unit came missing a window mount and a stylus. When I called the customer support they told me this is very common and they would set up a claim which I feel will last for quite some time. How in the world do you sell a $600 system with missing accessories? Overall the system appears to be a success, although there are of course few things that could make it perfect. It even was able to find GPS indoors which is a surprise to me. However, I could not locate any traffic tips even though I live in a major city. And yes, could not locate the closest post office using POI, which is half a mile away from my house.

    Reply
    Vadim - November 20th, 2007
  37. I have been considering my first GPS purchase. After reading this review, I will wait. The price of this electronic “toy” does not leave it in the toy range, but rather a “tool”. The lack of reliable, configurable user experience is a huge deterant. I Live near Seattle and went to Sturgis this year. my brother just bought a Garmin and it was frustrating for the rest of us to wait on his “programming” and all of the stupid U-turns. I think I will wait 3 more years until the developers get their products figured out. :(

    Reply
    KrisBRobin - November 21st, 2007
  38. Has anyone tried to contact Blake Bowen directly through his email address? I tried today and it was returned as undeliverable.

    Reply
    TicToc - November 21st, 2007
  39. I am in the military and am currently stationed in Japan. Does anyone know of a GPS unit that either has Japanese maps included or that I could purchase and then later download maps of Japan for use with said unit???

    Reply
    Jeff - November 22nd, 2007
  40. Ok - so whats the scoop - I got an out of office reply from Blake that says he will be back in the office on the 26th. I have been looking at prices and I have narrowed my search down to the TomTom XL-S @ $[snip, see comment policy] the Magellan 4250 @ $[snip] and the Navigon 7100 @$[snip]. I really want the 7100 because of its look but I am not sure all this reading the reviews has helped - more it has placed doubts - does anyone have an opinion based on actually using the items I mentioned ? Thanks.

    Reply
    Gerry - November 24th, 2007
  41. Sorry about the pricing - mainly I wanted to say that they were so close in price so it was not really the deciding factor and I was looking for other factors that might help like, Newer maps from Navigon will be $xxx but $000 from Tom Tom erc stuff like that. Cheers.

    Reply
    Gerry - November 24th, 2007
  42. After reading this review and all of the comments I went out yesterday and purchased a Navigon 7100.
    Upon completion of the set ups I went on a 100 mile excursion. I found everything about this unit quite easy to work with. The features, “Lane Assist” and “Reality View”, are great. I am the Los Angeles area, and even living here all my life, our Freeways are a mess.

    I found no issue at all with the touch screen, even with my fat fingers.

    I do have a few things that I would like to see changed or added. I like to drive with my windows open and with tunes playing. This presents a problem as the voice output is just not loud enough. Fortunately car stereo system has a NAV input (most do now). This is good, but if I plug into the headphone jack, I cannot use the TMC antenna and the TMC will not work without it. Is there some form of adapter that will allow the use of both headphones and the TMC antenna?

    Next is the so called car mount. This thing is fine stuck to the windshield however this is NOT legal in California and I have no flat surface to stick the disk. I do like the twist lock mount but I need to use an alternative mounting. Is there a mate to the connector on the back of the unit available?

    Reply
    Dave - November 24th, 2007
  43. I really wanted to like this unit. But the sluggishness of the system, small fonts, and dullness of the screen were turnoffs. Screen needs to be brighter. 5100 may be a better unit for walkers who would like to carry the unit with them. Right now I am going to wait for the 7200/5200 series.

    Reply
    Yechwando - November 24th, 2007
  44. I have the 2100 and love it. I think its Plenty bright.. I dont know how it would be for walking as I dont use the GPS for that but for driving its fine. I also do not think its slow at all. I actually like it..

    Reply
    Dave - November 24th, 2007
  45. I have the 2100 and its plenty bright for driving. I dont use it for walking so I can answer that. I also dont think its that slow.. the only thing I want them to add is more POI.. speciflcally RETAIL STORES. navigon told me they dont have any retail stores in their POI. thats an issue.
    Also the ability to click on a POI I see on the map and select ROUTE TO THERE would be great…

    Reply
    Dave - November 24th, 2007
  46. TO DAVE,
    Hi I noticed you just purchased a Navigon and can’t use your window mount. Would you be interested in making an offer? Thanks,

    My email: Vadimchik@usa.com

    Reply
    Vadim - November 24th, 2007
  47. If anyone is considering purchasing the Navigon 7100 despite some of its drawbacks, which are supposedly being addressed right now, I just discovered [snip, see comment policy]. I purchased my unit less than a week ago and it is now significantly less than what I paid. [They] issued me a credit for the difference. [snip]

    Reply
    TicToc - November 24th, 2007
  48. Sorry for including store names in my earlier post. Suffice to say that I paid a fair amount less than the “Best Prices” listed above at the end of the review.

    Perhaps I am not as critical as some others. I have not had much to complain about in the week that I have owned the 7100. Based on what I’ve read to date about the 7100, my main concern is the amount of room left on the SD card for updates. Should I choose to purchase a 4mg card, should it be an SDHC card? Sandisk makes an Ultra II, an Extreme III and an Extreme IV that seem to vary in “Class” as either Class 4 or Class 6. Is one better than the other for the Navigon 7100? Are they all compatible with the Navigon 7100?

    Thanks for any input or advice.

    Reply
    TicToc - November 24th, 2007
  49. Typically any updates replace the existing data on the device and don’t take up any more (significant) space than what was already on the card, so I wouldn’t worry much about that. I can’t think of an example of devices from any manufacturer where map updates or application updates necessitated purchasing a larger SD card, even those with limited free space to being with.

    Reply
    Tim - November 24th, 2007
  50. Thanks to Thanksgiving sales,i had the new limited edition navigon 2100 with life-time traffic for a buck.i returned the old one.Navigon,please work on retail POI.

    Reply
    Yaw - November 24th, 2007
  51. Over the past few days I have been using the 2100T and I must say its nice.. HOWEVER on 2 of the trips I have made it took me way off the route down a few side streets to get me to the main road which I could have just stayed straight and been at the same main road but at an even closer location. I dont understand why the unit wont pick the most direct route and wants me to get off a main road and go into little side streets.. I am thinking I will return it and get the NUVI 260 GPS with TTS.. I dont really need the traffic feature..

    is the NUVI 260 any better at routing??

    Reply
    Dave - November 25th, 2007
  52. I am a current user of Oncourse navigator (OCN) - a software product made by navigon that I use on my pda. I suspect that the basic software is similar. I got used to it and hence may buy the Navigon. In this context, I am concerned about the “continuing to improve the product and upcoming software release” comments from the product manager. My experience with Navigon on this score has been rather poor. They took a long time to do patches for OCN — many things the user feedback pointed to as problems were never fixed, and then they abandoned the market. Interesting that they return with a device that is branded as Navigon. Of course the problem could have been with the OCN people and not NAvigon. However, seeing the same story here (we are continuing to improve) suggests a marketing approach that is designed to release a not fully baked product and then see how it does. Would appreciate a response from the product manager - at least some reassurance.

    Reply
    upmanu lall - November 25th, 2007
  53. Well I think I am giving up on the 2100 because of the way it routes.. I really wanted to like this unit but with the horrible routing I cant use it. I tested it with the magellan I also have and the routing on the magellan was correct. I am now getting a magellan 2200T which does the text to speech and you can add the traffic (although its like $60 a year)

    Reply
    Dave - November 25th, 2007
  54. Check this announcement from Navigon from July — interesting since they say that there is no future in the USA for the products that they switched to, and that they would no longer offer support via map upgrades to the existing user base — only resolve problems with OCN 5.x

    Reply
    upmanu lall - November 25th, 2007
  55. Well, I know I mentioned about the quirky routing but today, again, I did some more testing and had my Magellan 2000 and the navigon 2100 side by side .. 95% of the time the navigon was dead on with the correct route. Only about 5% of the time did it go to some crazy small side street that is not needed.. HOWEVER, my magellan did some crazy routing today and it took me ways I normally didnt go or it wouldnt be the best or faster route in my opinion… I think I am sticking with it.. for $99 its a steal! I figured I will get another GPS and find quirks in the routing as well. HOWEVER, what would be nice is a GPS where you could save an updated ROUTE for the next time you travel there…

    Now if navigon would put out updates and also update the POI it would be an awesome unit.. also I read we can use a faster memory card to improve the performance.. anyone know which one to use and can we just cop the files in windows to the new card??

    Reply
    Dave - November 25th, 2007
  56. The 5100 and 7100 sound promising and realizing the importance — or as some of us think the necessity — of real-time traffic feedback as integral to any auto-based GPS, I wonder if:

    How the re-routing works in practice?

    Upgrade metro maps will be available, even at a fee?

    Will foreign city/country maps (since it’s European endeavour) as downloads any time soon?

    Reply
    JamKam - November 25th, 2007
  57. I want to buy my first GPS system and I want to make sure that the one I buy is the best GPS out there for the money. I really like the features on the 7100 but the mixed reviews worry me. Since the GPS I buy will be the only one I have until it dies, I want to make sure I’m getting the right one. In your honest opinion, is this the best bang for my buck? Can I expect to be able to use this 5 or 8 years down the road? I’m planning on using this to drive from Chicago to Disney World with 3 kids that are 1, 4 and 6 so I can’t afford any unexpected road closures.

    Reply
    GPS-Newbie - January 14th, 2008
  58. GPS-Newbie: It probably isn’t realistic to expect that any GPS will last you 8 years. So goes the story with high-technology. As for unexpected road closures, most of the GPS companies all get their maps from one of two mapping companies, so in many cases two GPS devices from different brands can have the exact same mapping data. You won’t be any more likely to run into that with the NAVIGON than you would with other GPS brands.

    Reply
    Tim - January 14th, 2008
  59. Tim, thanks for your comment. I guess I wouldn’t expect it to last 8yrs either. I guess what I meant was if this would be something that wouldn’t become obsolete anytime soon. Does Navigon provide map updates that can be downloaded?

    Reply
    GPS-Newbie - January 14th, 2008
  60. NAVIGON does offer map updates. They just announced a program called NAVIGON Fresh that is an application that will download and install map updates and other application updates.

    Reply
    Tim - January 14th, 2008
  61. Hi Tim,where can i read more about the “NAVIGON Fresh ” and how do i get it?

    Reply
    yaw - January 14th, 2008
  62. What’s a great GPS system for around $250?

    Reply
    GPS-Newbie - January 14th, 2008
  63. Yaw, NAVIGON has announced it, but I think it will still be a few weeks before it is released for download.

    Reply
    Tim - January 15th, 2008
  64. Thank you Tim,please link us when anything new about it is announced.thank you

    Reply
    Yaw - January 15th, 2008
  65. Great review, especially the purchase advice. I received this unit as a gift and love it. I agree with the reviewer that the onscreen buttons are too small, and that the unit does not always respond to pressing on screen buttons.

    To improve visibility during the day, I would recommend switching the unit to night mode. This displays white text on a black background which can be read easily in bright daylight.

    Button issues aside, the basic navigation features of the Navigon 7100 are still fairly easy to use while in the car. The traffic feature is awesome and works like a charm in metro Toronto.

    The windshield attachmant bracket is a great design and works well. Kudos to Navigon for providing every possible accessory in the box.

    Looking forward to finding out more about map updates, etc.

    Reply
    vanski - January 16th, 2008
  66. To Navigon tech guy and all who will listen.

    I bought a 2100 and subsequently returned it. I found it not to be as good as reviews made me think. here is my ‘review’ of this device.

    1.Design: The case and interface are very slick looking. The reality view is a great feature.
    2.MAPS: Based on NAVTEQ map software, this unit seems somewhat up to date, but the maps aren’t as up to date as the Garmin Nuvi products. I suspect an older version of navteq was used in early development and not updated before released on this product.
    3. Fonts: many of the fonts are too small. The speed is virtually unreadable. This important piece of information [My Speed] should be larger, since I often refer to it as a reference to the accuracy of my speedometer.
    4. Routing. No matter what the tech says, routing is broken on this unit. whatever the problem, it results in incorrect routing over 50% of the routes I tried to calculate. I can provide specific routes that are incorrect. I did notice that other people mentioned that it tries to take you back to your original route, even if there’s a better one.
    5. Missing Features: Auto day/night, auto off. Sufficient POIS.
    That’s about it.

    Finally, I would have kept my 2100 if it weren’t so bad at routing. I want to be very clear about this. I have been working with GPSRs for six years and talking to many users. I have worked with many different GPS Navigation units and the routing problem is REAL and it makes this unit virtually unusable.

    Reply
    Ken Williams - January 17th, 2008
  67. i agree with Ken on the routing.sometimes it wants to take me on a road n bring me back on the same road after some turns.so i only use the gps when going to places i dont know at all,in that case,i wouldnt know this gps is wasting my time.last time a friend shown me a short route to her place (15 mins) while the gps was taking me through like 25+ route to the same place.i like this unit for the poi icons on the screen and the real view(very helpful for confusing exits or intersections)

    Reply
    yaw - January 17th, 2008
  68. You guys are right about the routing. It’s a crapshoot as far as recalculating routes that result in the shortest trip time.

    Larger fonts for some displays would be nice.

    Reply
    vanski - January 17th, 2008
  69. Hi,

    I’m interested to by a 7110. I see here some say that the routing is a problem. Is this US only or a general problem? I’ve let calculate a route in Belgium on a Navigon 7110 and the route is much better than on a Garmin. At least he doesn’t say me on rural small roads like the Garmin does.
    I tried to mail Blake Bowen on this a couple of days ago, but he doesn’t seem to respond. I hope he will do soon.

    Eddy

    Reply
    Eddy De Clercq - January 18th, 2008
  70. I just used my month old 7100 on vacation.

    First off, couldn’t find lots of places. If it isn’t in Zagat, it’s most likely not listed.

    Several towns that I drove through showed NO POIs, that’s impossible, since I was passing them as I was driving. I absolutely do not like that I cannot locate a place by name. I tried to look for “Blackwater Inn” and it didn’t come up, I put in the town, and it said NO POI’s. I tried so many different ways to locate this restaurant to absolutely no avail. I am so frustrated and I am definitely considering returning it.

    There is no updates that I’ve seen other than a rebate offer for $50.

    Also tried to retrieve the address of one of my favorites, and I can’t retrieve it., It just comes up as the name I gave it. To find the address, I must do new destination and start all over again.

    I tried to put in the location where I was and, i could not save it. The save button was grayed out, meaning, couldn’t save.

    Sound is way too quiet when radio or talking in car is going on.

    Screen is big, however, to enter any address you need a pen or a stylus. Stylus is too hard to take out when you’re driving ( I know, I know),and I am short, and windshield is so far away, that I have to stop the car to retrieve the stylus, not worth it.

    Reality View - FANTASTIC.

    POI’s horrible!!!!!!!! I am so spoiled from a garmin I borrowed that this is just so so not user friendly enough. I am very computer capable, but this is for the birds. I am also a woman and my fingers should be able to touch the screen and I cannot.

    I try to enter an address and it comes up automatically, but if you do not have the CORRECT # or street name or highway name, it could take you 15 minutes to find it in their system if even at all!

    I just do not like this and I am hoping since my son bought this as a gift for me that I will be able to return it ! ! ! ! !

    I have not used the traffic yet. I’m still just trying to figure this thing out to begin with, let alone the traffic !

    If anyone, anyone at all, can tell me what the heck I am doing wrong that it is not working as well as the NUVI garmin, I would greatly appreciate it. Reality view is great, but not that great to keep it with all the other issues.

    Also, highway names, for example Route 19, If I am on vacation, how the heck do I know where I am to ask where something is ???? If I do not enter it exactly as Navigon lists it I cannot locate it on the 7100.
    For example: Route 19 could be listed as State Route, or Highway, or Route, or whatever. I feel like I have to google it on the 7100 just to find anything and it takes forever!!!!!

    Help me to redeem it or otherwise, it is adios to the 7100.

    Also, back to what I was talking about before, to enter current location, I called and the tech guy told me I just have to choose GPS status. This is when I came up with the above problem of not being able to save it.

    PLEASE HELP!!!!

    Reply
    Dissatisfied 7100er - January 19th, 2008
  71. No customer service in USA at all…I called them 5 times! No respond! Need new car mount.

    Reply
    Vlad - January 19th, 2008
  72. My mount broke on the 2nd use also. Have called and emailed multiple times. Did reach a human who "escalated" my case to teh supervisor. Nothing happened. On persistent follow up, via email I was told that they were awaiting a shipment of mounts. 2 weeks later still nothing.

    Reply
    u lall - January 19th, 2008
  73. Tried to find out in November from customer service if you could buy European maps for it. Still no reply… I like this unit but will not buy until they get some customer service on it. I don’t want to buy something that is totally unsupported.

    Reply
    Me - January 21st, 2008
  74. Navigon 7100 Is a big dissappointment! I looked at all the great reviews and thought this was the best GPS out there. IT IS NOT! Gives you wrong directions, tells you to make a U turn going down an off ramp. Has gotten me lost in Disney parks. Has given me routes that if I took another route it would have been quicker. I’ve placed two phone calls to Cutomer service the youg lady said it isn’t perfect get use to it. Another man said it will give you some bad route but quickly gets you on track. It even pronounces Tampa Fl, Tampras. The CS agent tells me there is a map update coming out in March at a cost of $75 to $100 dollars. Not only did I pay over $400 dollars I now have to shell out another $100 to make it work correctly. This was a rip off!!!

    Reply
    Louis Saldarini - January 21st, 2008
  75. One more thing I forgot to add. I drove for two hours with my Navigon “charging” in the car charger, within 20 minutes of trying to have my son look at why it took me on a wrong route, the battery died. DIED ! What? Wasn’t it charged in the whole time driving? Ugh !!!! I’m getting more and more upset !

    Reply
    Dissatisfied 7100er - January 22nd, 2008
  76. Guys, I dont know why there are a lot of negative reviews for NAVIGON. Now, I dont have the 7100, I have the 2100. I love it.. for $99 it does traffic, and gives pretty good routes with street names spoken. granted there are not a lot of POI’s but I installed PIO-WARNER and installed a whole bunch more POI’s. I’ve never had a problem with the battery or anything although I use it in the car plugged in. Sometimes I even take it inside and charge it using a USB cable and my PC.

    Maybe the 7100 is different but I havt 2 2100’s (one in each car) and love them.

    Reply
    Dave - January 22nd, 2008
  77. Oh Yea.. One more thing.. I see people complainign about not enough poi’s in the unit. Isnt the main function of a GPS to give you directions? I think the 2100 does this pretty good and the 7100 should do the same. I almost NEVER look up a POI as that is not why I bought the unit. But you can purchase and install POI-WARNER and then you can get loads of POI’s from web sites…

    Reply
    Dave - January 22nd, 2008
  78. Dave: I paid a LOT of money for my 7100, purposely for directions, traffic, AND POI’s. I should get what I paid for. I feel if I had spent for the Garmin half of what I paid for this one, I had many many choices and no problems at all. I kept the garmin on me, in the house, everywhere and even walked around with it and didn’t need to charge it for 2 days. I rented it for 2 weeks and used it all the time (since I was on vacation)

    Also, what is this software that you are referring to? How do I do that and can I put it on my 7100? I’m not clear on what you mean about this.

    Thanks for your input and help.

    PS: Dave, don’t get me wrong, as for GPS, it’s no different than any other GPS unit, except for the reality view. (which I love !!!!) If I wanted it just for directions, then I would have bought the cheapest one I could get, (or ask for the cheapest) (it was a gift.)

    Reply
    Dissatisfied 7100er - January 22nd, 2008
  79. Oh Yea.. One more thing.. I see people complainign about not enough poi’s in the unit. Isnt the main function of a GPS to give you directions? I think the 2100 does this pretty good and the 7100 should do the same. I almost NEVER look up a POI as that is not why I bought the unit. But you can purchase and install POI-WARNER and then you can get loads of POI’s from web sites…

    Dave - January 22nd, 2008

    how do you do that?

    Reply
    Yaw - January 22nd, 2008
  80. Actually I think the 2100 and 7100 are exactly the same except the 7100 has a wide screen and come with zagats and traffic activated.

    as far as that software I mentioned… Read here:

    http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=97250&whichpage=1

    I posted instructions in that thread as to how I have it installed. I works pretty good and I added a bunch of poi’s. I know you can spend more money on a different brand GPS then I paid for my 2100 but for what I use it for which is directions and SPOKEN Street names, its good for that. I know of no other GPS that has a one time traffic fee.

    Reply
    Dave - January 22nd, 2008
  81. Buyer beware. This Navigon company does not have a repair facility according to customer service for North America. So if you drop it and warranty won’t cover it your done.

    Reply
    Robert - January 25th, 2008
  82. It’s clear this product has a long way to go. I’ll be looking elsewhere.

    Reply
    Anthony - January 30th, 2008
  83. I experienced the same thing as others mentioned. I sent me to an Exxon 1.2 miles away while there’s one right next to where I parked. Also it suggested a longer route than necessary. Both starting location has been there for many years.

    Reply
    David - February 5th, 2008
  84. David, as for the Exxon, manufacturers don’t try to put every known POI in their devices. You might get one out of every 4 or 5 known POIs listed.

    Reply
    Tim - February 5th, 2008
  85. I have another brand GPS and in no way did it have all the POI’s. I know the navigon doesnt have alot of POI’s but as I mentioned before, you can load software at

    http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID= 97250&whichpage=1

    and add POI’s to it. It does make searching a little different as you have to use the poi warner to serach for the added POI’s but it will create a route to them. I have added a whole bunch including ICONS and they show up as I drive..

    Reply
    Dave - February 5th, 2008
  86. So, Navigon update is available. Fixes most of the POI issues, however, still cannot find a local post office a mile from my home. What were the other noticeable changes in this update? I haven’t noticed any.

    Reply
    Vadim - February 6th, 2008
  87. Bought a 7100 and comparable nuvi 660 two weeks ago. Nuvi was $70 cheaper but equal with traffic expense over 18 months. My plan was to compare and return one.

    Observations:
    Routing by 7100 in my area is very very bad. Takes me on convoluted routes, on and off of interstate for no reason.

    Real battery life on 7100 is about 1.5 hours (Nuvi is 3.5)

    Navigon mount very shaky. My guess is it will break on its own in 6 months.

    I had read that Navigon had an update coming to fix the bad routing all the users are experiencing. I installed update yesterday. It fixed nothing at all. According to Navigoin, the number one complaint of US users, really bad routing, is not an issue fixed by the software update.

    The Navigon went back to Costco.

    I would suggest people wait to see if they can fix their routing problems. Navigon seems focused on the European market and not concerned with the big problems in their US software.

    Reply
    Hampton - February 6th, 2008
  88. to Hampton:

    what kind of update did you install yesterday?

    Reply
    yaw - February 7th, 2008
  89. To those who installed the update:

    when i try ti add the MN6 folder to my gps,it asks me if i should replace the original with the new folder,should i choose yes or just rename the new one?

    Reply
    Yaw - February 7th, 2008
  90. Hi,

    First of all: Yaw, make a backup copy of your MN6 folder on your computer, then replace the original folder and choose ‘yes’. If your destinations are gone, you can copy favrites.storage and recent.storage to the settings folder inside the MN6 folder.

    I’ve been using my 7100 since Christmas and I’d like to report on my experience, particularly something that happened about 2 weeks ago. I was driving over to a friend’s place who lives about an hour from where I do. Traffic started backing up and the weather was bad so I checked the traffic reporting function and sure enough, about 20km ahead the highway was blocked. The blockage was after my exit, but I decided to get off the highway anyhow. My Navigon 7100 directed me without a hitch to my friend’s place and updated the route very quickly after getting off the highway. Previously I had been printing directions from MapQuest. I could not have changed my route without the Navigon or I would have gotten lost.

    I’ve found that the ‘fastest route’ setting gives pretty good routing - better than ‘optimized’. A lot of people have complained about the routing. All I have to say is that on a 6 hour trip I’ll take the extra ten minutes and slightly less efficient route so long as I get to where I’m going on time - which so far has not been a problem.

    I’m enjoying my 7100, and with the new POIs installed I can see lots of restaurants and garages in my neighbourhood now.

    Reply
    vanski - February 11th, 2008
  91. Vanski, do you I noticed you spelled neighborhood with a u “neighbourhood” like they do in the UK. Are you in the UK or in the US? The reason I ask is because I’ve heard from previous posters that Navigon is great in the UK but not so much in the US. So if you’re in the UK, you may not be experiencing the same type of issues that people in the US are experiencing.

    Reply
    GPS-Newbie - February 11th, 2008
  92. I’m from Canada GPS-Newbie. Let’s stay on topic, shall we?

    Tried the new update out on my commute to work. Lots more POIs plus updated info for instant tellers, gas stations, subway stations, etc.

    The best surprise was while driving to work a traffic alert came up and the unit announced that ‘there was new traffic information’ or something to that effect. I was given the choice of ignoring two sections of heavy traffic, or avoiding them. Very cool.

    Reply
    vanski - February 11th, 2008
  93. thank you vanski.

    i surprise you gps do this after the update,mine was doing these when i bought it on black friday (november) and it’s a 2100 model.

    Reply
    yaw - February 11th, 2008
  94. I just purchased Navigon 7100 in Canada and have applied 1.1 patch but I can not find a Beach listing in POI. Is there any way to find a list of beaches?

    Reply
    Victor - February 13th, 2008
  95. vanski - Are you in Vancouver on the west coast in canada, I just purchased 7100 and I have not had any traffic alerts yet so wanted to find out if traffic alerts work in Vancouver metro area?

    Thanks.

    Reply
    Victor - February 13th, 2008
  96. Hi Victor,

    I live in Toronto. Make sure you plug the aerial into the unit or you won’t receive traffic alerts. The alerts are carried by FM radio stations and it is a very cool feature.

    Reply
    vanski - February 13th, 2008
  97. Hello Vanski,

    What aerial are you talking about, I never got any in the box, is this something you have to purchase separately? I thought the 7100 had built-in aerial.

    Thanks.

    Reply
    Victor - February 13th, 2008
  98. Hi Victor,

    The aerial is a very thin black wire with what at first glance appears to be a walkman headphone jack attached to it. If you look closely there are four conductors on the plug and 2 black suction cups on the wire itself. It plugs into the bottom