Comments on: TomTom GO 910 http://www.gpsreview.net/tomtom-go-910/ GPS Reviews for Garmin, Magellan, TomTom, and other GPS Systems Sat, 21 Nov 2009 02:27:52 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Tim http://www.gpsreview.net/tomtom-go-910/#comment-72953 Tim Mon, 02 Nov 2009 14:36:47 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-72953 Asking the GPS for the shortest route will often yield very strange routes-- that's to be expected. The shortest route will rarely be a good route. Asking the GPS for the shortest route will often yield very strange routes– that’s to be expected. The shortest route will rarely be a good route.

]]> By: Czar http://www.gpsreview.net/tomtom-go-910/#comment-72951 Czar Mon, 02 Nov 2009 14:27:08 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-72951 Guys,..My 910 just died today, while on the 401 highway. i'm new to Toronto, so i figured out the GPS would help me out a big deal..I tried resetting it like 4 times, but it just flashes on, then goes off...all this time, it was powered on..m so displeased with tomtom. I ended up at the US boarder, n i was supposed to go to london ontario..m so frustrated.I'm done with tomtom..Before this, i had the 920T. This was even worse than the 910. It would give u weird routes, even after asking it for the shortest route. Then it loses signal right in the middle of the highway, where there're no buildings n all....Honestly i'm done with tomtom.....so yesterday, i just decided to find the nearest furuteshop along the way, went in there, and asked for anything else but a tomtom...n thats what saved my life. Guys,..My 910 just died today, while on the 401 highway. i’m new to Toronto, so i figured out the GPS would help me out a big deal..I tried resetting it like 4 times, but it just flashes on, then goes off…all this time, it was powered on..m so displeased with tomtom. I ended up at the US boarder, n i was supposed to go to london ontario..m so frustrated.I’m done with tomtom..Before this, i had the 920T. This was even worse than the 910. It would give u weird routes, even after asking it for the shortest route. Then it loses signal right in the middle of the highway, where there’re no buildings n all….Honestly i’m done with tomtom…..so yesterday, i just decided to find the nearest furuteshop along the way, went in there, and asked for anything else but a tomtom…n thats what saved my life.

]]> By: J.R. http://www.gpsreview.net/tomtom-go-910/#comment-58114 J.R. Thu, 05 Mar 2009 02:54:37 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-58114 I have had my 910 for a little over 2 years now. The not connecting problem/charging is happening on mine now. I have contacted support, but do not expect much after reading these reviews. I have had problems with it being a bit wobbly in the dock since day one and even notified support about it, but they told me there was not anything wrong with my dock. Oh well, live and learn. I doubt I'll ever buy a TomTom product in the future. I have had my 910 for a little over 2 years now. The not connecting problem/charging is happening on mine now. I have contacted support, but do not expect much after reading these reviews. I have had problems with it being a bit wobbly in the dock since day one and even notified support about it, but they told me there was not anything wrong with my dock. Oh well, live and learn. I doubt I’ll ever buy a TomTom product in the future.

]]> By: Luci http://www.gpsreview.net/tomtom-go-910/#comment-51828 Luci Thu, 30 Oct 2008 02:06:18 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51828 I am really frustrated with my GO910 -- I am tempted to throw it in the trash! It wouldn't turn on for a long time. It made a horrible crash like sound then nothing. It finally turned on today and now I get a white x in a red circle. I'm going to check with tech support one more time to see if I get someone else. The last person I got was useless. I am really frustrated with my GO910 — I am tempted to throw it in the trash! It wouldn’t turn on for a long time. It made a horrible crash like sound then nothing. It finally turned on today and now I get a white x in a red circle. I’m going to check with tech support one more time to see if I get someone else. The last person I got was useless.

]]> By: Mike http://www.gpsreview.net/tomtom-go-910/#comment-51812 Mike Wed, 29 Oct 2008 19:04:00 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51812 Dennis, speaking as someone who has worked as a beta-tester for several large software developers, be assured that TomTom Corporate is well aware of the many issues pertaining to the 910. Whether hardware or software, pressure (from the Marketing Department) to release a sellable product is "intense" to say the least. If non-gating issues haven't been fully resolved within the allotted time, manufacturers will sometimes opt to release the product and attempt to patch it with updates "after the fact ". In the meantime, the majority of design efforts and resources are shifted towards the next generation product. In my opinion, certain issues surrounding the 910 couldn't be fully resolved via patching making it somewhat of a "lemon", depending upon how high one's expectations of the unit are or were. Ethics aside, some manufacturers feel that admitting the truth isn't a wise course of action. Better to incorporate fixes (along with some new whistles and bells) into the next model, get some great reviews, and the "lemon" is soon forgotten, except of course by those who are stuck with it. Having dealt with TomTom's Customer Service Department on several occasions I'm of the opinion that their overall customer commitment and support policies are well below par. When given the opportunity to utilize my extended warranty, this is why I didn't even look at TomTom's latest offerings. Dennis, speaking as someone who has worked as a beta-tester for several large software developers, be assured that TomTom Corporate is well aware of the many issues pertaining to the 910. Whether hardware or software, pressure (from the Marketing Department) to release a sellable product is “intense” to say the least. If non-gating issues haven’t been fully resolved within the allotted time, manufacturers will sometimes opt to release the product and attempt to patch it with updates “after the fact “. In the meantime, the majority of design efforts and resources are shifted towards the next generation product. In my opinion, certain issues surrounding the 910 couldn’t be fully resolved via patching making it somewhat of a “lemon”, depending upon how high one’s expectations of the unit are or were. Ethics aside, some manufacturers feel that admitting the truth isn’t a wise course of action. Better to incorporate fixes (along with some new whistles and bells) into the next model, get some great reviews, and the “lemon” is soon forgotten, except of course by those who are stuck with it. Having dealt with TomTom’s Customer Service Department on several occasions I’m of the opinion that their overall customer commitment and support policies are well below par. When given the opportunity to utilize my extended warranty, this is why I didn’t even look at TomTom’s latest offerings.

]]> By: DENNIS http://www.gpsreview.net/tomtom-go-910/#comment-51810 DENNIS Wed, 29 Oct 2008 16:54:12 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51810 I believe that TOM TOM corporate should be looking at these comments and I know this is the tip of the iceberg. Doe anyone know how to send these to corporate. We all spent a lot of money on our GO 910 and should not have these types of problems They should offer replacements or Coupons to help pay for the cost of a replacement. What about free updates for a long as we own and it works? I believe that TOM TOM corporate should be looking at these comments and I know this is the tip of the iceberg. Doe anyone know how to send these to corporate. We all spent a lot of money on our GO 910 and should not have these types of problems They should offer replacements or Coupons to help pay for the cost of a replacement. What about free updates for a long as we own and it works?

]]> By: Mike http://www.gpsreview.net/tomtom-go-910/#comment-51806 Mike Wed, 29 Oct 2008 15:41:14 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51806 In reply to 174 (Bill), when purchasing hi-tech "gadgets" we never "know" if and when they will become "disposable". Several years ago the 910 represented state-of-the-art in mobile GPS. Unfortunately though, the unit (and it's hardware) weren't adequately debugged prior to release. Over time I experienced numerous problems with mine although most were more in the "annoyance" rather than "serious" category. But... for no apparent reason it finally bit the dust a few months ago. Very disappointing! The only saving grace was the fact that I had purchased the extended warranty. When it died, I returned the unit to Best Buy and walked out the door with a new Garmin Nuvi 5000 and a $300 gift card. I don't routinely recommend extended warranties but in some cases they are money well spent. In reply to 174 (Bill), when purchasing hi-tech “gadgets” we never “know” if and when they will become “disposable”. Several years ago the 910 represented state-of-the-art in mobile GPS. Unfortunately though, the unit (and it’s hardware) weren’t adequately debugged prior to release. Over time I experienced numerous problems with mine although most were more in the “annoyance” rather than “serious” category. But… for no apparent reason it finally bit the dust a few months ago. Very disappointing! The only saving grace was the fact that I had purchased the extended warranty. When it died, I returned the unit to Best Buy and walked out the door with a new Garmin Nuvi 5000 and a $300 gift card. I don’t routinely recommend extended warranties but in some cases they are money well spent.

]]> By: Bill http://www.gpsreview.net/tomtom-go-910/#comment-51805 Bill Wed, 29 Oct 2008 13:36:31 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51805 Two years since I bought the unit, and I'm very frustrated. I purchased my 910 in June of '06 and quickly learned that the windshield mount was a very poor design. After about 3 months, the suction cup broke, I called Tomtom and indeed it was recalled. They did replace it (3 weeks later) so I was happy. The unit worked well for the next 20 months or so. I too have to carry around a paperclip for those occasions where the unit just decides to not work, and need to hit the micrometer sized reset button. Then, my warranty expired and the device stopped charging. It seems to not make a connection well when in the suction cup mount. If you wiggle the device, it makes a connection for a few seconds, then loses it again. So, I called Tomtom..... Only to find out that they not only no longer manufacture the windshield mount, but no longer sell it and won't help me. Had I known that this $800 GPS would be disposable after two years, I would not have purchased it. Not very happy. Two years since I bought the unit, and I’m very frustrated. I purchased my 910 in June of ‘06 and quickly learned that the windshield mount was a very poor design. After about 3 months, the suction cup broke, I called Tomtom and indeed it was recalled. They did replace it (3 weeks later) so I was happy. The unit worked well for the next 20 months or so. I too have to carry around a paperclip for those occasions where the unit just decides to not work, and need to hit the micrometer sized reset button.

Then, my warranty expired and the device stopped charging. It seems to not make a connection well when in the suction cup mount. If you wiggle the device, it makes a connection for a few seconds, then loses it again.

So, I called Tomtom….. Only to find out that they not only no longer manufacture the windshield mount, but no longer sell it and won’t help me.

Had I known that this $800 GPS would be disposable after two years, I would not have purchased it.

Not very happy.

]]> By: Tom http://www.gpsreview.net/tomtom-go-910/#comment-51795 Tom Tue, 28 Oct 2008 17:59:16 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-51795 I just discovered this TomTom GPS review and felt a strong urge to reply. I received my first 910 as a Christmas 2006 present without much research (very generous and well intended wife) so it is less that 2 years old and still under warranty. On three trips to Florida, Detroit and North Carolina (New Jersey is home) my 910 failed me RIGHT ON THE TRIP; the screen would just not turn on. I was able to reset it a few times (carry a paper clip at all times) but the last few to no avail. I sent it in twice now for repairs, they completely replaced the unit each time, and I have discovered in talking to TomTom reps that you need to charge the 910 in the stand with house current a few hours every few days depending upon how much you use it, even if you use it with the car charger plugged in. I use it one hour daily to go 30 miles to work (in case I need to take an alternate route) and then one hour home 5 days a week. I also use it on weekends. So religiously every Tuesday and Thursday evenings I charge it for about 4 hours and then on Sunday night the same. Knock wood, no more failures so far. I’ve even used it in my Model A Ford with an 8-volt negative ground system (need to change the wiring to the 910 first). So before its too late, keep a GOOD charge on that baby and cross your fingers once your 2 years are up! I just discovered this TomTom GPS review and felt a strong urge to reply. I received my first 910 as a Christmas 2006 present without much research (very generous and well intended wife) so it is less that 2 years old and still under warranty. On three trips to Florida, Detroit and North Carolina (New Jersey is home) my 910 failed me RIGHT ON THE TRIP; the screen would just not turn on. I was able to reset it a few times (carry a paper clip at all times) but the last few to no avail. I sent it in twice now for repairs, they completely replaced the unit each time, and I have discovered in talking to TomTom reps that you need to charge the 910 in the stand with house current a few hours every few days depending upon how much you use it, even if you use it with the car charger plugged in. I use it one hour daily to go 30 miles to work (in case I need to take an alternate route) and then one hour home 5 days a week. I also use it on weekends. So religiously every Tuesday and Thursday evenings I charge it for about 4 hours and then on Sunday night the same. Knock wood, no more failures so far. I’ve even used it in my Model A Ford with an 8-volt negative ground system (need to change the wiring to the 910 first). So before its too late, keep a GOOD charge on that baby and cross your fingers once your 2 years are up!

]]> By: Larry http://www.gpsreview.net/tomtom-go-910/#comment-49334 Larry Thu, 31 Jul 2008 00:19:59 +0000 http://www.gpsreview.net/tomtom-go-910/#comment-49334 Tom - I've had exactly the same experience ... "I’ve had my 910 for 2 years and now it’s dead. While I loved it while it was working, it’s a lot of money to pay for a unit that the battery won’t last longer than 2 years". Is there anything I can do ... or is it just an expensive paper weight now? Tom – I’ve had exactly the same experience … “I’ve had my 910 for 2 years and now it’s dead. While I loved it while it was working, it’s a lot of money to pay for a unit that the battery won’t last longer than 2 years”. Is there anything I can do … or is it just an expensive paper weight now?

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