Comments on: TomTom GO 920T

By: Mark

Mark — Mon, 16 Nov 2009 16:39:00 +0000

I have the same question as Jacob (#354). I cannot follow his explanation, nor the TomTom Itinerary Planning link that states \So I zoom in on the map at that intersection, click on part of the route where I want to travel, click the cursor button, and click ‘Add as favorite’. I’ll call it ‘1st bypass’.

How does one \zoom in on the map?\ Where is there a \cursor button?\ How do you then ‘Add as favorite’?

Then, how does one \add my bypass to the route, then add Philadelphia to the Itinerary. I’ll also go ahead and change my first bypass to be a waypoint rather than a destination, leaving Philadelphia as my destination.

It seems as though theyre giving the instructions, but not the \How to!\

Can someone help please?

By: Mac McCaskie

Mac McCaskie — Wed, 16 Sep 2009 02:53:45 +0000

I wish it were that easy, In fact – I discovered I was about 5 days from being out of warranty. They replaced my unit with out much hassle, but now that it’s out of warranty the next time it will be toast.

By: John H.

John H. — Tue, 15 Sep 2009 16:22:25 +0000

Hi Mac. I seemed to have the same problem after not using it for a while. I kept forgetting that the unit power switch is 2-3 second delay like the power off switch for a PC. It can be frustrating, especially when you are in a hurry. John H.

By: Ralph

Ralph — Thu, 03 Sep 2009 21:43:57 +0000

What SD card works best with the tt920.

By: Stephen

Stephen — Sat, 01 Aug 2009 15:40:41 +0000

I purchased a TomTom 920T back on 22 July 2008. Loved the GPS System till now. The GPS will not turn-on now. I did the reset liked TomTom Home page states. From what I’m reading all over the net this is a common think with this GPS? Anyone having issues and know what to do?

By: Rob Garland, Texas

Rob Garland, Texas — Thu, 16 Jul 2009 15:25:50 +0000

I have had the same problem EVERYTIME that I either update the underlying prgram or upgrade the map only. Very Fustrating!!!!!!! So fustrating that when it cam time to buy my son, daughter and wife a GPS I bought Garmins.

By: rich

rich — Thu, 16 Jul 2009 15:11:25 +0000

Bob, you put it much more elequently than me. It is sloppiness/incompetence.

They didn’t just change my voice preference, though, (i could live with that) they wiped out any voice that was compatible with the capabilities of the device.

It reminds me of the early days of computers where you had to know DOS to keep them going. Owning a device like this should not be such an adventure!

By: Bob

Bob — Thu, 16 Jul 2009 14:59:16 +0000

Rich, Judging by your description of the problem, it sounds like the issue is really that Tom Tom did a sloppy job of creating their update which changed your voice preferences.

There is a balancing act going on with this device — it is far more than just a GPS due to its ability to act as an MP3 player, a handsfree phone accessory, a photo viewer on top of all of the features related directly to its function as a GPS. We decided to pay more for this device whether we actively use all of them or not.

These additional capabilities necessarily create more complexity for the user who is forced to learn more about maintaining his/her device (which is a cost of doing business that each consumer agrees to upon buying the device). This would not create the level of frustration you are describing all by itself.

Which brings me back to my assertion that the real problem is the inconsistent results obtained by performing an update. For instance, an update should not affect a user’s personal preference settings. Yet it often does. I have had a very similar experience that was not so annoying to me as it apparently is to you. A voice I had installed suddenly disappeared after an update.

Why a company with a share of the GPS market that is as large as that of Tom Tom would tolerate such sloppy performance from employees who have a direct impact on customers’ satisfaction eludes me.

Apparently it eludes you too; I think with good reason.

By: Rich

Rich — Thu, 16 Jul 2009 14:13:55 +0000

similar story. I recently downloaded what I presume will be my last free map update. Then, it lost the ability to call out street names. After a whole lot of time trying to figure out the problem, I determined that it wiped out my street-name compatible voices. Apparently, there are only certain computer recorded voices that will work. I had to do a download of another voice to make it work. Personally, I don’t give a damn about all these different voices. I just want one thatworks. It is a waste of megabytes to have all these voices, especially when most of them are not compatible with street names, and why would we spend the extra money for a GPS that does street names if we didn’t want that capacity??

By: EZ

EZ — Thu, 16 Jul 2009 11:51:50 +0000

I own Tom-Tom 920 since early 2008 (see my notes above, Feb 2008) and was quite satisfied with it for a long time but I’m not sure that I could say that any longer. First of all the darn thing just resets itself at its own pleasure. Most often this happens when it is updated and right after it is turned on – does this happen to anyone else? Second of all, updates seam to change setting/preferences. This was especially frustrating when I was traveling somewhere after updating it and was trying to input my next address. Most of my options, including destination \address\ was shaded out. I wanted to throw the darn thing out of my window, but was a bit concerned about the other drivers… It wasn’t until much later that I figured out my preferences changed during update (for unknown to me reasons) and for safety concerns I wasn’t able to use certain options until car was stationary. I am pretty good with electronics and I am sure that if this happened to another person not so electronics savvy, they would never figure it out. Another – Bluetooth. Sometimes my phone would connect, other times it wouldn’t. Got a new cell recently, 920 says it’s connected, phone seams to do the same – nothing! I’m not sure if the new phone is on Tom-Tom compatible device list so I guess I can’t complain too much about this but still, if both indicate that they are connected to the other, why don’t they work… All this equals frustration I am certain many other users share… Thanks for reading and good luck with yours…
PS: If anyone found a way around any of the above, please share!
EZ