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TomTom Lifetime Map Updates


TomTom today announced new “Lifetime Map Updates” for newer devices. More devices that are released in 2010 will qualify for this program, and the TomTom EASE we mentioned yesterday may be one of those devices.

“Roads are continually changing– from new street names to closed bridges – so it’s important for users to always have the most up-to-date maps,” said Jocelyn Vigreux, president of TomTom Inc. “With the introduction of Lifetime Map Updates, customers can rest assured that the directions their TomTom device provides will always be the most accurate and efficient available.”

The TomTom HOME program is free, and users can download that program, connect their GPS, and download any map updates that become available for their device. Map updates typically come out on a quarterly basis.

29 Responses

  1. Garmin probably can’t match that one.

    Maybe they’ll clarify later today whether the current models like x30 and x40’s will qualify or whether it’s just the new releases going forward.

    gatorguy - January 7th, 2010
    • I suspect it is just for new models moving forward.

      Tim - January 7th, 2010
  2. Hey, Tim, edit my spelling if you don’t mind. LOL

    gatorguy - January 7th, 2010
  3. Hi
    I own a Tomtom 910 since 2004 and have found it extremely useful all over USA and Europe where i travel extensively.
    However the problem now is that I am frequently finding my maps out of date as roads are constantly changing- Does anyone know where I can get some free updates or atleast get a lifetime updating for a small fee?

    sean - January 10th, 2010
    • TomTom doesn’t offer free map updates for the 910 and they are not currently offering a lifetime map update for the model. They do have a annual subscription at a pretty good deal.

      Tim - January 10th, 2010
  4. I would not trust garmin even if they did offer one, to download any thing from them is almost impposible, and if you have problems, when you ask for help its always your fault, but all the people I have spoken to with download problems, all seem to be wrong according to garmin, stange that, they cannot all be doing it wrong, I gave up, buy the Tom Tom

    richard - January 27th, 2010
    • Garmin was not good for me. It always took me way out of the way. Like others, map updating was impossible a contact number was not to be found anywhere. I got a TomTom.

      Mary Thompson - August 22nd, 2011
  5. Seeing how Tom Tom are doing a much better job to offer a cost effective solution for map update is a very good thing. Hope Garmin will wake up because they might become the new Magellan (They were the top GPS company but scewed it leaving the place to Garmin).

    Guillaume - February 1st, 2010
  6. I am a first time buyer and electronically challenged, I’m learning but I still don’t speak all of this language either! LOL! I am purchasing for a gift and on a low budget, under $100! The map update costs and ease are a big concern before I make a purchase, I’m also almost out of time!
    I’ve been shopping used/refurbished so far. The used are good price, good condition and complete-about $50. Refurb up to ~$100. I’ve got my eye on all 3 brands mentioned in the above posts. TomTom One (125se-used, 130 refurb) Garmin Nuvi (200 used, 255 refurb) and a refurb Magellan Maestro 3225 for around $65. Can anyone help me with the map choices and costs? The unit you would chose, high tech isn’t needed. Map updates are like a secret club that I can’t get into to get a clear answer!
    Thank you so very much!

    Lori - February 27th, 2010
    • If you’re buying a factory refurbished model, only Garmin from your list will give you the latest map at no charge. TomTom doesn’t offer it for refurbished devices and Magellan doesn’t offer one-time free updates at all as a rule. Mind you that even Garmin won’t offer LMG on a USED/not factory refurb device.

      gatorguy - February 27th, 2010
  7. Oopsy… That’s right. They send out an update disc rather than download, correct? Are they updating more than once a year now?

    Thanks again Tim.

    gatorguy - February 27th, 2010
  8. Tom Tom offers the Latest Map Guarantee to any/all of it’s customers. On a new or factory refurbished device within the first 30 days of use you can load TTHome onto your computer and download the LMG for no cost. If it says expired all you have to do is call Tech Support for Tom Tom and they will work with you to get you the latest map if you’re within your first 30 days.

    Jess - April 15th, 2010
  9. I have the GO920T and am experiencing problems with TomTom’s system in updating the maps. When I attempt to pay for the new maps I receive a message that says: “Payment refused by financial institution. Please select another payment or try again.” I have attempted to pay with every credit card they accept and even with PayPal, and still receive the same message. I have spoken with my cred card companies and with PayPal and they do not have any blocks on payments to European Countries. I have spoken with representatives with TomTom and can’t seem to get them to understand the problem I am having. Has anyone had this problem with map updates?

    Carl - July 8th, 2010
  10. I am looking at purchasing a GPS with lifetime traffic and map updates. I went to Best Buy and they recommended a TomTom XL350 at $229.99. Then I read a review that said downloading the maps is a problem. They also said now their GPS won’t even reload what was on it in the beginning, basically rendering the system useless. I don’t have money to purchase another unit if the downloading fails. If anyone knows anything about this and can provide a solution or any other valuable information, it would be greatly appreciated.

    Sharnell - July 9th, 2010
    • Yes, it is a nightmare. I bought TomTom XL on Thanksgiving and tried to update the map through my Verizon Fios which supposed to be the fastest connection at this time. However, after one night waiting, TomTom server sent me the time out error message ……. Actually, downloading the 1.66G map through there slow connection is almost impossible for an user like us. I am a fraid that the Lifetime Map Update is only a marketing skim.

      Haili - January 26th, 2011
  11. I’m a big fan of reading the fine print, and I had to do a lot of digging to find this. This is exerpted from Tom Toms definition of \serviceable life\

    g) ….  TomTom may terminate your TomTom Lifetime Maps Subscription at any time and for any reason, ….

    You decide if it should be of concern….

    from: http://www.tomtom.com/legal/?Page=GeneralTCOS&Lid=4

    Mr. Bear

    Michael - August 25th, 2010
  12. I bought a TomTom XL 350TM (lifetime maps and traffic). Every time I start TomTomHome, it says new maps are available…and insists I pay full retail for the (supposedly free) updates.

    I’ve opened 2 separate support tickets with TomTom. The first one was automatically closed by their tech support after providing me with a rather cumbersome procedure that I had to follow (to clear my map download history). It didn’t help. I have had no response from the second ticket.

    Also, there is no online support material nor reference to the XL 350TM packaged contents regarding how the lifetime map update process is supposed to work.

    Also, on their site is a product lookup feature. You put in the 1st two digits of the serial number and their site is supposed to tell you the model number you have. It tells me I have an invalid serial number (ho hum). I opened a ticket on that problem too…also have not heard back but did get some snarky comments from their support team when I chose “this page was not helpful” on the broken lookup.

    I know the CIO of this company personally…I used to work for him. Based on my past experiences these sorts of problems fall inline with my expectations.

    Sheldon - September 28th, 2010
    • Thanks for the insides. When I played with my TomTom XL, I said to myself, OMG, 80% guys probably will not be able to figure out how to update the map! Neither do I, an MBA with 12 years experience in IT and Finance area.

      Haili Liu - January 26th, 2011
    • wow – love the insight. i have what i expect 2 b my last tomtom. hate it. i LOVED this thing. but, the 1st one, the power button FELL OUT. i bought another on my own volition, allegedly a TM vers, and it was a bust. tomtom is great, like the homecoming king & queen, but ill never buy another. too much hassle for someone just wanting to go on roadtrips. i don’t want to be a cptr programmer just to find a burger or beer or drive to north dakota.

      eunice - February 22nd, 2011
  13. Does anyone know if TomTom has decided to offer a lifetime map subscription for legacy devices similar to the “Garmin nüMaps Lifetime North America Map Updates”? I’m thinking of a new device (which will have free traffic and maps) but I have an TT340S that I might consider updating if they had a lifetime offering. I won’t pay $80 for an update and 1 year subscription. I can buy a new refurb unit for about that price and have a spare!

    Scott - October 27th, 2010
  14. Yes they have. It may already be available, but iff not it will be soon. I noticed it on Amazon a couple weeks ago. But it’s not cheap at $99. It won’t make economic sense for most users IMO.

    gatorguy - October 28th, 2010
  15. Tried too activate lifetime maps.
    Step one
    To activate your code:
    1 Connect device to computer (Which I did)
    GPS went on than NOTHING
    TomTom Home will Launch never happened.
    NOW WHAT????

    Robert Patterson - February 1st, 2011
    • I’d contact TomTom support or ask around in our TomTom Forums.

      Tim - February 7th, 2011
  16. Have had good success/service from TomTom models so far…
    XL350M bot Oct2010
    and XXL550M bot Dec2010….
    LifetimeMaps downloaded no problem, using the voucher included in the box…
    Plug gps to computer and Tomtom Home pops up and checks for updates… map updates and software changes/fixes…

    You can create your own map updates once u find out how to find location coordinates… Such as my home address was 300feet off, so i sent in update yesterday… we’ll see how that works out with some future correction…
    Good luck…

    Fonz - March 27th, 2011
  17. I went on the official tomtom website to do some research about the tomtom home program. Please correct me if I’m wrong but it says you only get 1 free map update within the first 30 days of using your new device. It’s “Lifetime Map Updates,” not “FREE Lifetime Map Updates” LOL. Doesn’t everyone expect maps to be somewhat new when they buy a new device? So what’s all this hype about?

    Hiep - August 11th, 2011
  18. Xl350TM. Comes with FREE lifetime map updates. Trust me. Ive spent WAY too long researching the facts. And, after much hassle I have my free updates coming every 3 months as promised. The duration of “lifetime” is approx 4 years according to the license as TomTom considers devices older than that obsolete

    Shaggy - August 12th, 2011
    • So I am clear on the mechanics of this, you get an update every 3 months via CD or download to your computer from TomTom; then you hook up the GPS via the USB to your computer to update the GPS. Is that correct? Don’t mean to be dense, but my Dad thinks free lifetime map updates means it updates the GPS directly using satellite or Wi-Fi or 3G (not using a computer).

      LK - December 14th, 2011
      • TomTom will email you letting you know a new map is available Then you use USB to attach gps to your PC and fire up TomTom Home app which does all the downloading and applies the update. There is no Over The Air option with my unit. Not sure if newer units have a wireless update opton.

        Shaggy - December 14th, 2011

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