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TomTom Map Update Program

Dec
20
2006

Update: Want to know what we think of the new maps? Hint, it is good news. Check out our article where we compare navteq and tele atlas.

The folks at TomTom wrote me this morning to let me know about the new TomTom Map Update program. The Map Updates program offers a discount on updated maps for the full line of TomTom products. From today through February 9, 2007 you can get updated maps for $49.95. (These updates typically cost $149.95 so this is a fantastic offer.) The new maps are free (plus shipping and handling) for 910, 510, TomTom ONE, and NAVIGATOR 6 products. If you want to update the maps on a GO, 300 & 700, RIDER, or TomTom NAVIGATOR 5 you pay the $49.95 upgrade price. So what is new in the new maps?

There are over 410,000 miles of new roads, six million new addresses, new POIs for shopping centers and golf courses, better details of road limitations such as one way streets, signposts, and restricted turns, and over 500,000 new POIs. The new data is based on the most current Tele Atlas data released in October. So this is fresh data.

The same deal applies if you live in Canada for the same shipping cost of $6.00.

The TomTom Map Update program will then ship you a DVD containing the new maps of the USA and Canada. If you don’t have a DVD drive you can take the DVD to many local TomTom dealers for installation.

And one final important note, backup your favorites before installing the new map update! Your favorites are in a file called mapsettings.cfg which is in the folder of your map name. This will be overwritten during installation so backup the file, then restore it to the previous location after the update is complete.

You can find details on the program here.

66 Responses


  1. When do these updated maps become a “standard” feature of the product? I would hate to pay the extra $50 only to find out the maps become standard in another month or two.

    Cam - December 21st, 2006
  2. Cam, I’m not sure what you mean by that. I’m sure they will be come standard in the future. I’m not sure where the “extra” $50 comes from since you would normally need to pay $150 for the map update.

    Tim - December 21st, 2006
  3. Say I purchase the full navigator 6 package from Amazon today. My assumption is that the map update mentioned above updates the maps included with my Amazon package to the latest and greatest. My question is, at what point would a “full navigator 6″ package come with the very same “updated” maps that are now being offered at the $50 price, but as standard in the full package? ie, if I waited another 2 months, and purchased the full package from TomTom’s site, would I get the same maps that are being offered at the $50 update cost except it would now be included as a standard set of maps in the navigator suite?

    Cam - December 21st, 2006
  4. I understand your question now. I don’t know the exact answer. However this deal lasts until Feb 9 so I would assume that the stock retailers receive after that date would have the new maps, but I’m not 100% sure of that.

    The TomTom deal also talks about vouchers being included in some packages which entitles the voucher holder to get the map update for free. So I would assume that some of the packages will start appearing with that voucher. But again, that is just an assumption on my part. I’ll try to find a solid answer for you and report back here.

    Tim - December 21st, 2006
  5. Thank you Tim, I would appreciate that! It would be a downer to be “penalized” $50 by buying everything now versus waiting until after February to purchase a newly re-packaged version.

    Cam - December 21st, 2006
  6. The new maps are free (plus shipping and handling) for 910, 510, TomTom ONE, and NAVIGATOR 6 products. If you want to update the maps on a GO, 300 & 700, RIDER, or TomTom NAVIGATOR 5 you pay the $50 upgrade price.

    Tim - December 21st, 2006
  7. Tim – that’s great news, thanks for tracking that down for me! One last question before I pull the trigger – in Navigator 6, can you pan the map (using it like a tabletop map) or do “you” have to always be centered within the map image? ie, if I plot a course and I’m still at the starting point, can I pan and zoom the map in to my final destination (and then re-center the map later)?

    Cam - December 21st, 2006
  8. Sort of…. When driving and navigating on the 3D display all you can do is zoom in and out. A few seconds after your zoom the map will return to the original zoom levels.

    However you can always go back to what they call the ‘map’ view which is an overhead, 2D map display. On that map you can pan around. The map will stay wherever you have panned it. There is also a button on that screen which will re-center the map over the current GPS position.

    Tim - December 21st, 2006
  9. Awesome – all the info I needed! I’m going to order this tonight!

    Happy holidays!

    Cam - December 21st, 2006
  10. Wow, talk about amazing! I ordered the Navigator 6 package yesterday and it got here TODAY! About an hour of messing around with this thing and I’ve got to say I’m incredibly impressed! It’s exactly what I’ve been looking for! Not only that, I hopped online and have already ordered the map update. Talk about easy – TomTom takes paypal too!

    Huge thanks to you, Tim, for answering my questions so quickly!

    Cam - December 22nd, 2006
  11. Great, glad I could help. After playing with it for awhile feel free to leave your comments about it on the TomTom Navigator 6 page and/or the TomTom Navigator Forum for others to see. ;)

    Tim - December 22nd, 2006
  12. The last survey that I did a few months ago showed the TomTom maps significantly outdated for the Phoenix area. If anyone has received the map updates, see if the GPS can find 12380 W Tonto St in Avondale AZ 85323. This house was built over 3.5 years ago. The streets were in long before that, because I got in at a later phase of construction. A few months ago, I walked in to the local Circuit City and tested some car navigation units. TomTom didn’t even show any of the streets in my neighborhood. Neither did Magellan. Garmin was the only unit that had accurate data. Another test is to find the intersection of Avondale Blvd and W Coldwater Springs Blvd. They didn’t intersect on any TomTom or Magellan units. I’m wondering if the latest update from TomTom has at least caught up to the last three years of accuracy?

    Brian - December 24th, 2006
  13. Brian, you can check the Tele Atlas Map Insight program to see if your area has been mapped by Tele Atlas yet.

    Tim - December 24th, 2006
  14. It really doesn’t matter whether Tele Atlas has mapped it, it matters whether or not TomTom units have incorporated it. NavTeq and Tele Atlas have a lot more detail and data than Garmin and TomTom actually incorporate into their units. In addition, the frequency at which these companies obtain and incorporate new data is totally up to them. As I said, a few months ago, the TomTom data was over 3.5 years old in my area.

    Brian - December 24th, 2006
  15. Well, I disagree. TomTom’s latest map release is based on the October Tele Atlas dataset. So if it is in the Tele Atlas data right now then there is a really good chance that it was in there as of October when TomTom last received the latest data from Tele Atlas. Thus the data TomTom has right now is more recent (although not necessarily more accurate) than the most recent data available from Garmin or Magellan.

    Tim - December 24th, 2006
  16. I am very glad TomTom is releasing updated North American maps; however, I am very disappointed in their handling of customer satisfaction issues that are related to mapping deficiencies.

    In my case, I purchased a Rider two months ago at the very high price of about $800. It’s a decent unit, but there is one major flaw that has yet to be resolved–It will not navigate to my home–not by address and not by GPS position. TomTom customer service says it is related to the current mapping database, and my location seems to be impacted (Southern California??). I was told during the past two months that a map update would resolve the problem.

    I frankly do not believe it is very customer focused to expect a patient customer who has already paid $800 for a navigation unit that will not navigate to the home location to pay another $50 to resolve it. Just my opinion–but I am expecting better treatment from this company.

    Bruce - December 27th, 2006
  17. Hi Bruce, thanks for the comment. I’m not sure if you know this or not (and I realize it makes no difference to the end customer) but GPS device companies don’t create the map databases themselves. They rely on outside companies (in this case Tele Atlas) to provide them the data which they they incorporate into their device.

    You can report the issue directly to Tele Atlas. For more information about the mapping process you can read our article on outdated maps.

    Tim - December 28th, 2006
  18. I do realize that Tim. But as you note, as an end user, I expect a high end product like the $899.99 TomTom Rider to work as described. It’s unfortunate that the map database sourced from Tele Atlas by TomTom was so incomplete as to not include a portion of a major market metro area in which I live. Had I known that this unit would be incapable of navigating to my own home, I would have not purchased it.

    I’m sure that the Tele Atlas NA mapping deficiencies have been a major headache for TomTom as they work to expand their market share in the U.S. Building customer and brand loyalty is key to doing that. And while $50 is not a significant outlay for mapping software, that cost should not have to be assumed by customers who most recently purchased these devices under the assumption they would work as they should . . . The capability of navigating to one’s own home is an expected feature of any GPS unit.

    It’s also inexplicable as to why the company would offer the upgraded NA database software to some customers for free and charge others (like me)the $49.99 fee. So far, none of the very courteous TomTom customer service reps have been able to explain that either, and I have been asked to send a letter to TomTom’s corporate offices in Concord, MA to plead my case.

    Thanks for the links.

    Bruce - December 28th, 2006
  19. I agree with most of your comments. Although I’ve yet to see any set of maps coming with any GPS regardless of manufacturer or data provider that is complete. In fact, I’ve never used any GPS which has included my address. It isn’t there in any brand/model device despite the road having existed for thirty years.

    Personally I think $50 is a fair price to pay. TomTom normally charges three times per much with no promise of providing any free map updates. Garmin normally charges $75 and up. Magellan charges about $150. The manufacturers pay the map providers for the updates so they must pass along those costs to the consumer.

    The 910, 510, TomTom ONE, and NAVIGATOR 6 are the newest TomTom products so they are getting a great deal by being offered a free upgrade for something they would have expected to pay $150 for based on the information available at the time of their purchase.

    Again, I’m not saying it is right or that the mapping situation for GPS devices in general is good (in fact it is poor) but hopefully this will give a little “why” information.

    Tim - December 28th, 2006
  20. Hey everyone,

    I have a few questions… My local stores did not have the Navigator 6, but did have 5, so I picked it up. Is there an upgrade path to 6? Do I have to shell out $50 more for the current maps?

    This is sounding more like I will be taking this back, and waiting for 6, as I may have made a bad decision on the upgradeability of this thing.

    TomTom’s site is tricky to navigate and find this information, to say the least.

    Jeff Dempsey - January 6th, 2007
  21. There isn’t an upgrade path that I’m aware of, although I haven’t talked to TomTom about it. If your device supports Navigator 6 I would return 5 and purchase 6. There are some nice improvements in 6.

    Tim - January 6th, 2007
  22. I just received the map update for my TomTom Go910 which has the October maps that released in December. My home no longer exists according to these maps, obviously TeleAtlas. That sucks but is VERY strange in that it was there and DID exist in the previous maps I had pre-loaded on the unit. So how is it that roads that did exist and were present prior to the update have suddenly disappeared? Did TomTom have a different provider before, at least for Canadian map data? Does TeleAtlas have roads that “expire” or something?

    So far in the 2 days I’ve been driving to work with this map update I have less data than before I updated. I’ve found my road and a road connected to it (same builder in the subdivision) have disappeared. I’ve found that while a new section of road that was added appears on the map, it’s in the wrong spot (old road was renamed and the new named road is in a different location). I’ve found that an intersection is now connected but in an entirely incorrect orientation for the roads as they enter the intersection. I’ve also found another road that was extended and renamed is not changed at all on the map. I can’t wait to see other areas as I drive around the next few weeks, it’s always fun driving in locations the GPS doesn’t recognize and thinks you’re driving in fields. Also, I noticed that bodies of water that used to be present are no longer showing, what gives there? Is this only for Canadian data or does everyone notice the maps seem more deprecated than before?

    BuffDaddy - February 10th, 2007
  23. Hey Buffdaddy – FYI, TomTom came through for me. After writing to them re my Rider software not able to navigate to my home address, they FedEx’ed out to me the newly released North America map database. They also placed several phone calls to me in which they told me they had tested the new mapping database using my home address before sending it out and were confident I would be satisfied with the results.

    They were right. I downloaded the data from the DVD to my Rider and tested it on a drive. The device properly navigated to my home address. The manager over the TomTom customer service center told me that they tested it before releasing to me because the mapping database provider had changed from that used on the previous version. Frankly, I’m not sure who the provider was before – except that the database was unacceptably antiquated – but TomTom said the new database came from a different provider. I assume this applied to Canada also.

    Bruce - February 10th, 2007
  24. Bruce, your situation with the RIDER is a little different than those with other TomTom devices. (I actually didn’t think of this situation until you mentioned it.) Here is what is different.

    When the RIDER shipped, it used maps from NAVTEQ. Most (or all I think) of the other TomTom devices shipped with maps from Tele Atlas.

    I didn’t think that the map update applied to the RIDER, but I do see now where they mentioned it in the documentation.

    So…. people who have the RIDER and installed the map update got switched from NAVTEQ to the new Tele Atlas maps. While other TomTom devices got updated from the older Tele Atlas maps to the newer Tele Atlas maps.

    Buffdaddy – I’m not sure if there is anything specific with the Canadian update that might be different. Everything I’ve been told about indicates that there wasn’t any sort of big switch other than just to new maps. However I’ll consult with TomTom and see if there was anything more significant with the Canadian map updates.

    I’ll post an update here as soon as I hear something back. It will probably be on Monday.

    Tim - February 10th, 2007
  25. Thought some of you here might like to see the results of a study I released this morning comparing Tele Atlas VS NAVTEQ maps.

    Tim - February 26th, 2007
  26. My experience has also been problematic to say the least. When I tried to load the new maps the web site would not accept my validation code. There is no US phone number and I got no response to my email. The maps that came on my 910 do not recognize my house in the Philadelphia suburbs or my daughters house in Princeton, NJ. Driving from Princeton to New York City the software directs you to exit the highway in Elizabeth and as soon as you exit it sends back on it. I was better off following the traffic signs. This is not some remote area that they are getting wrong. If I ever succeed in loading the new maps I will see if the situation has improved.

    alain - February 28th, 2007
  27. From any page on TomTom’s site, click on ‘Support’. Their phone number (866-486-6866) is listed on the right.

    Tim - February 28th, 2007
  28. Hello,
    I just TomTom Mobile 5 and was and have California and was wonering what the newest map version number is for me?

    Thnx

    Diven - March 20th, 2007
  29. Diven – The new maps are available for TomTom Navigator 5 depending on what device you are using. Some devices are not powerful enough to run the new maps. See here (click on the “I have Navigator 5 right now; is this release compatible with my device?” item) for information on which devices are supported.

    Tim - March 20th, 2007
  30. I’m having a problem with the new map update for the Tom Tom One. The poi database doesn’t seem to work right. When I try to navigate to a POI – colleges and universities – I get a complete list of all schools in the area instead of colleges. Did I do something wrong with the installation or did TomTom mess up with their “update”.

    Mike - March 20th, 2007
  31. I don’t think anything is necessarily broken. Since there is no category for “school” they all probably got lumped in together.

    Tim - March 20th, 2007
  32. Just a note that the map update program has been updated through the middle of June for most devices.

    Tim - May 24th, 2007
  33. I purchased a TomTom Rider. I am trying to use the itinerary feature, but every time I want to do a route demo it starts from my current position instead of where I want to start my trip from. Example, I live in New York but want to plan a trip in Colorado since I will be tranporting my bike out there. I want to see the demo only in Colorado but it always starts out from New York. If I use the Plan trip A to B, that allows me to see the route from the starting and ending position but is does not allow way points etc. It appears that TomTom has this backwards.

    Jim Muller - July 13th, 2007
  34. On average, how often does TomTom update their maps?

    Perry - August 3rd, 2007
  35. Perry, that has been changing recently. At first it was annually, but now they seem to be offering them every quarter. Of course on the new 720 with mapshare they are updated by fellow users almost daily, but the true benefit of that program is yet to be established.

    Tim - August 5th, 2007
  36. Will Map Share be available to the older units with the next map release, i.e. will my ‘new’ 910 be able to utilize Map Share when I update maps?

    Amy - September 17th, 2007
  37. MapShare will require application version 7 which will probably be released for the 910 in the next few months. In addition it will require one of the newer map releases if you don’t already have it. So you will need both of those pieces to get MapShare on your 910.

    Tim - September 17th, 2007
  38. With the Tomtom One 3rd edition out, does Tomtom continue to provide updated maps for the Tomtom One (2nd edition?

    Thanks,

    N

    nathan - September 28th, 2007
  39. Nathan, yes.

    Tim - September 28th, 2007
  40. I have an HP Travel companion (iPAQ rx5915) and I am not sure that the “TomTom Map Update Program” matches my device.
    Can anybody tell me if I can install such map on my device ?

    Claude - October 1st, 2007
  41. When will the map share program include TOMTOM One “New Version?” I have software version 7.120 and map version 675.1049. Connecting though TOMTOM Home, I have yet to get an update. Any information would be appreciated.

    Dave - October 15th, 2007
  42. If you have software version 7 then you should have MapShare. You will need to enable it on your device in order for updates to be downloaded.

    Tim - October 15th, 2007
  43. I have enabled Map Share and all indications show me as a member. I still haven’t gotten any map updates, but I have been able to share (upload) my map errors and the fixes that I make (ie.) blocked streets, shows on my device. Just wanted verification that my TomTom One was being supported under this program or is it only the 500, 700 and 900 series?

    Dave - October 15th, 2007
  44. You should be able to receive updates as well. I think there might be a stipulation on map version.

    Tim - October 15th, 2007
  45. I mistyped the map version I had. v675.1409 is what I have and understand to be compatable with mapshare. If anyone has any other ideas on how updates work and how often you might expect to get and updates, they would be appreciated.

    Dave - October 16th, 2007
  46. Dave, I get updates just about every time I connect to HOME. You might want to contact support on that one.

    Tim - October 16th, 2007
  47. Hello. I have had TomTom Navigator 5 for several years. I purchased it when working in Houston, and after Hurricane Rita (and Katrina) evacuations.

    Now, my maps are outdated. In early 2007, I recall seeing a “free map update” link, but had missed the free updates by a day (and had just returned from vacation).

    I’m curious what I may do to receive my free upgrade, so that I have the same chance as everyone else.

    I have a Dell Axim 3 PDA.

    Let me know. Thanks.

    MichaelPSU - October 28th, 2007
  48. I must say, very good response time Tim. I’m assuming you work for TomTom. Your responses are pretty much same day, except for holidays. :-) Thanks for not outsourcing to India :-)

    MichaelPSU - October 28th, 2007
  49. I don’t recall if the free map update applied to the Navigator software. But in any case the free updates expired about six months ago so you are probably out of luck.

    Tim - October 29th, 2007
  50. No, I don’t work for TomTom. I have no affiliation with any GPS company.

    Tim - October 29th, 2007
  51. Great site Tim, thank you for the info. I have found some good deals on [snip] for the 920 and 520 and also the One for anyone who is looking. I have a couple of questions. First, if i travel to Europe it seems that the 920 is the way to go since it has all the maps preloaded, but that will be on such a rare occasion. Is it better to just get the 520 and save the money? and possibly add the most current Europe maps when I actually go over there?
    Second question. You mentioned a couple of months ago that the MapShare software would be come available for the 920 soon. Any word on that yet, and the cost for it?
    Thanks again for your help.

    Don - November 2nd, 2007
  52. The 520 isn’t available in North America, only the 720 and 920 from the “x20″ series. The 920 comes with MapShare already, nothing is needed to update it.

    Tim - November 2nd, 2007
  53. My apologies, I meant the 510 and 910. If you could please address those questions with the appropriate nummbers.
    Thanks again.

    Don - November 2nd, 2007
  54. Depends on how long before you travel to Europe. It will likely be more expensive to buy the maps later, but they will likely be fresher. I don’t think the update is available for the 510 quite yet, but it should before too long. The update is free, you need map version 6.75 or later to use MapShare.

    Tim - November 2nd, 2007
  55. I HAVE A PALM LIFDRIVE, I PURCHASED APALMONE GPS PRODUCT THAT HAS TOM TOM NAVIGATION MAPS, HOW DO I GET NEW MAPS FOR THIS PRODUCT?

    PAUL - November 3rd, 2007
  56. I recently purchased TomTom One with map ver. 665, how can I get the updated map for free?

    JT - November 5th, 2007
  57. JT, the offer expired about 6 months or so ago, however you can try contacting TomTom support and asking them if they can do anything for you.

    Tim - November 5th, 2007
  58. I just received a One “New Edition” as a gift. However, the software is version 665 and I don’t have Map Share. Just how “New” (old) is this edition and do you have any idea when I can upgrade the map and at what cost? Thank you.

    Barbara DaRe - November 6th, 2007
  59. Barbara, to get MapShare you need two things. (1) Update to application version 7 on your ONE. (2) Maps version 6.75 or later. The maps do cost money, I don’t remember how much, but you can try pleading your case with TomTom support.

    Tim - November 6th, 2007
  60. Are maps of Asia (specifically Japan) and Australia available for a Tom Tom One? I’m planning to buy one here in the States and expect to be living in Japan for a while next year. All I can find out is that maps of Europe are available but the Tom Tom map site seems to be down for maintenance.

    Michael - November 10th, 2007
  61. Maps of Australia are available, I haven’t seen maps for Japan.

    Tim - November 10th, 2007
  62. Thanks for the quick response. Do you know if any of the others (Garmin, Magellan) covers Asia? I imagine GPS units are available over there for not much more than the price of the maps anyway.

    Michael - November 10th, 2007
  63. I don’t know of anyone who has detailed mapping of Japan that will work on North American devices.

    Tim - November 10th, 2007
  64. is there an easy way to find out which map edition i have in my 510?

    Don - November 13th, 2007
  65. You can find your map version by clicking on the satellite reception icon in the lower right of the map view then clicking on the software version number in the lower right.

    Tim - November 13th, 2007
  66. Hi all. I’ve just downloaded a TomTom New York Map for my Nokia N70.
    Does anybody know wether it should include New Jersey or not? ‘Cause it doesn’t seems to be in.
    Thx to anyone who might answer this

    Robbie

    Robbie - November 17th, 2007



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