TomTom ONE XL
We got the early scoop on the TomTom ONE XL a few weeks back, but now we have the full details from TomTom. True to its name, the ONE XL is basically a bigger version of the TomTom ONE (read our review). There are two basic things that are added which make this ONE an XL. An optional traffic receiver and a widescreen display. Here is what we can tell you about those additional features.
Physical
The biggest difference about the TomTom ONE XL is the widescreen display. It is a 4.3 inch display running at 480×272 pixels versus the original ONE which has a 3.5 inch display running at 320×240 pixels. We have an entire article where we talk about the good and bad of widescreen GPS models which you can read. That advice applies here as well. The individual elements on the screen are not really bigger, you just get a wider view. It doesn’t really provide you with a bigger view of the road ahead.
To accommodate the widescreen display the entire ONE XL is bigger than the regular ONE. The XL measures 4.7 x 3.4 x 1.2 inches. While I haven’t yet measured the ONE, it doesn’t fit within our current stipulations of what we consider a “slim” GPS device. Currently we only classify a GPS as slim if its shortest dimension is 1.0 inches or less. Once we get our hands on the ONE XL we may revise what we consider slim, but as it stands now it doesn’t meet our definition of slim despite obviously being designed for that category.
As far as weight goes, the TomTom ONE XL falls into the middle of the pack of other GPS devices in this class, weighing in at 7.4 ounces. This is more than the Garmin Nuvi 600 series which are a little over 6 ounces but less than the Magellan Maestro series which comes in at about 8.5 ounces.
The placement of buttons and connectors is similar to the design on the ONE. On the top is the power button and on the bottom is the SD card slot, USB/power connector, and new to the TomTom ONE XL is the traffic receiver connector. (More on that later). We are still disappointed that the majority of the connectors are on the bottom of the ONE. We wish TomTom would drop the “rounded” sides of the ONE in favor of a square design, use the extra space to slim the device by a couple tenths of an inch, and then move all of the connectors to the side for easier mounting in a car.
This GPS comes with the same mount as found on the ONE. Simple, but it works fairly well.
Traffic
The other major difference between the original ONE and the ONE XL is the addition of a plug to connect a RDS-TMC traffic receiver. I’ve already heard some confusion over this specification, so let’s get this cleared up. The TomTom ONE XL comes with a port on the bottom of the device where you can connect an RDS-TMC traffic receiver. It does not come with that traffic receiver in the USA. You need to purchase the traffic receiver itself and traffic subscription separately. The TomTom ONE (not XL) does not come with this port, so you cannot connect the traffic receiver to that device. So in summary, the TomTom ONE XL does not come with a traffic receiver, but unlike the regular ONE it is at least possible to do so. We are still trying to get confirmation from TomTom regarding pricing of the traffic receiver, however we expect it will be around $135.
Routing
We expect that the routing, detour, and itinerary planning functions will be the same as that of the TomTom ONE (read our review). We will update this if we find anything different. These are the functions which really define TomTom and make their products great. TomTom does a great job of focusing on navigation features first, and the “extras” second.
There are two features people may be upset are not included in the TomTom ONE XL, Bluetooth hands free calling (the ONE XL does have Bluetooth, but only to access their PLUS services) and text-to-speech for street names. Why go to the trouble of adding Bluetooth for PLUS services but not offer it for hands free calling? And as primarily a navigational feature, more GPS manufacturers need to start offering text-to-speech on their lower end devices.
Finally, if you plan on using the TomTom ONE XL outside of your car in pedestrian mode, or anywhere you don’t have access to power, watch out for the battery life. The ONE XL has one of the shortest battery life specifications in the class at about 2 hours. Still, that won’t be a huge limitation for most people.
Purchasing Advice
While you won’t see this GPS on store shelves until May, I’m sure it will quickly become a hot seller. TomTom is touting the ONE as being “the world’s #1 selling personal navigation device” and I’m sure the ONE XL will be very hot.
| Store | Rating | Best Prices |
|---|---|---|
Compare all prices on the TomTom ONE XL Auto / Road GPS ranging from $83.79 to $299.95. | ||
powered by  | ||
Hello, just a quick comment on the Traffic text section: actually, the TomTom One XL comes with a traffic receiver in Switzerland and Germany (see TomTom’s internet site in the appropriate country section).
On another aspect, I think it’s a pity that Tom didn’t add the Hands-free calling function in the One XL.
Regards,
Marco
I just got a TomTom One XL–it’s great. One issue though, it does not yet communicate with the TomTom Home on the computer. Tech support informed me that the company is working on this issue, which should be resolved in about a month. The device works perfectly, but until the device-computer connection is resolved, one can’t create itineraries, etc., on the desk-top to upload to the device.
It took me less than 5 minutes from the box to the dashboard and the device was ready to navigate. The wide screen is easy to see and is sleek-looking. A no frills unit, pure GPS, and easy to use, which is what I want. {I also own an older Garmin, and a built-in GPS in one of my cars}.
question everyone…in relation to all TomTom’s, why do they not display the phone numbers of the POI. All the other brands seem to have this. For me this is a deal breaker but if it is an option I could change I would like to know. Please advise
You can display the phone number of a POI by clicking on the POI from the ‘View Map’ view. Not all POIs have phone numbers attached, but most do.
Aside from batt life and screen size which gps in your opinion is better, the Tom Tom One XL or the Garmin NUVI 350?
for about the same price as a Tom Tom One XL or Garmin NUVI 350, what would you say is the best GPS in it’s class and price range
Dan, it is difficult for me to answer “which GPS is best” type questions. The features I need are likely different than the features you need. So the best device for me might not be the best for you.
I just decided to order my own TomTom One XL after playing around with a friend’s non-XL. Can I use my own SD card to load Western European maps purchased on CD/DVD, or as a TomTom download, or am I forced to backup and reinstall my USA maps to use the European maps? If I use my own SD, will it be obvious what to do in TomTom Home or do I need to use some other means to transfer Euro maps to the SD? Thanks!
Yes, you can use your own SD card with purchased downloadable maps. You will copy the maps to the SD card and then activate them using your device code and/or activation codes.
I live in Canada, Ontario and I used the Tom Tom one XL for few days. I have found that it does not give me the shortest route. I tried it for already know destinations and more than once ran in than problem. I have read that Garmin 350 uses differnt mapping system and is more accurate for the U.S and Canada where as the Tom Tom is better in Europe. Please advice me if anyone has used both the GPS
Thanks
Zafar, by default the device doesn’t try to give you the shortest route unless you specifically change the preferences. Regarding maps, I can’t vouch for Canada, but you can read this map test we conducted looking at the mapping vendors Garmin and TomTom use. TeleAtlas Versus NAVTEQ.
Dan’s question on the recommendation between the Garmin 350 and the TomTom OneXL is the same here. It is clear that features to one are not the same as anothers use but do you have some sort of comparable side by side, whether on your site or outside. Also, if you were looking for US mostly travel and protability nor battery were not a concern as it would be used in a car, which would you choose with your knowledge. Thank you much. CAR
Cesare - You can compare them here
I like my Tom Tom XL much better than my last former GPS (Magellan, stolen) - the voice is much less annoying & the advanced turn prompts are really great, as is the itinerary planning feature HOWEVER, a VERY MAJOR drawback is that the Tom Tom is probably the only GPS in the universe that does not offer POI phone numbers! Practically speaking when traveling & searching for accommodations it is imperative to call ahead for rates & availability - is there any download solution? It is incredible to me that apparantly there not one GPS that integrates the practical features found others into one model? This would be easily accomplished if any of the manufacturers simply hired a practical human being traveler/GPS user for about 10 minutes of consulting- it is ridiculous to me that after 5 years of steller sales & revenues, that not one of the 3 major manufacturers have quite gotten it together yet. My review, for all practical purposes is that out of the 3 GPS’s that I have owned the Tom Tom is best, however, for any practical traveler the lack of phone numbers is a major flaw. Is there any solution? Is there maybe a Garmin POI download that I can install in my Tom Tom? If it is a memory issue, I would be happy to pare-down my POI choices to simply accommodations and restaurants. Thank you. (by the way, this site is very helpful - thank you)
Bart, the ONE XL does offer phone numbers for POIs. If you are in browse map mode and click on a POI on the screen you will see the name of the POI and the phone number. Not very intuitive or convenient, but they are there.
Also, if you use TomTom HOME you can update your device to NavCore version 7 which will show the POI phone numbers in a more intuitive location.
I see that there is a XL-S version out which, I understand, has the text-to-voice. Comments?
Jerry, we’ll discuss it on the TomTom XL-S page. Not many differences from the XL except TTS.
Does the One-XL have the same chipset and processor as the one?
Tyler - As far as I know, yes.
Hi. I have just bought a TomTom One Xl Regional. Its been great too! I was playing around with it, and I noticed i could upload sattelite imagery off the CD to my device. So I uploaded the Australia, USA, and Europe ones, but I cannot figure out how to view them! Anyone out there have any ideas?
Thanks
You need to be in ‘Browse Map’ mode and zoom fairly far out. It is only very high, high altitude imagery.
All I can get when zoomed right out is the South Eastern corner of Australia. I’ve double checked that I installed all the maps.
I’m not sure, you might want to check with Support on that one.
Hi I am currently looking for a new GPS, all I relly want is to get from A to B, sometimes through Waypoints. Another thing I would love to have is something that would track my trip when I’m just driving around looking at scenery and taking side roads. Any recommendations?
Hi, I just bought a TomTom ONE XL. I’ve installed the latest version of TT HOME (downloaded from TT website) on my laptop with “Windows Vista Home Basic”. But, when I connected my GPS to the laptop, it was asking for the TT driver. I then pointed it to C:\windows\system32 and configured it as a USB Mass Storage Device. However, my TT Home is still not able to detect my GPS. Anyone faced this issue with Vista?
Appreciate your help.
Can the TomTom ONE XL be upgraded to have mapshare?
Thanks.
Susan - Yes.
I recently bought a Tom-Tom OneXL for a trip to Dallas. Living in Alaska, I’m not used to finding my way around a big city. We had nothing but praise for this device. One time the device took us into an area that contained construction and forced us off the Tom-Tom route. Not to be shaken, within seconds the Tom-Tom was re-routing us to the destination using alternate streets. I liked the ability to select shortest or fastest route and also the option to evade toll-roads. I won’t leave Alaska again without my One-XL. Even my wife who is gadget phobic was happy with my purchase.
hi there i purchased a tomtom one xl works great i work on the road all day and its great only one downfall tomtom is behind in updates they tell me not sure when there goin to do the next update can anyone one help me on this thanks
I just recived the one.XL as a Christmas gift. I live in a new development that has been around for 3 years and I cant Find my own house on the GPS. It also gets confused sometime and tells me to make U-Turns when I know I dont need to. All in all I think its a good product just need to update the Maps bad. Come on TomTom Update already!
I just received a Tom Tom XL and was wondering if there is a down load i can get to make this into a text to speech version. I cant believe that the big shots at Tom Tom don’t read the reviews and find out what is wrong with there product. I received this as a gift and would never have bought this model because of the TTS issue.
Robert - Many people prefer devices without text to speech because the voices are easier to understand. That is why TomTom offers two versions of the XL that are identical with the exception of text to speech.
I just got the oneXL and was wondering how to get the bluetooth working.They don’t give enough info in the manual.Anyone know how?
I have an iPhone and can’t get the Bluetooth working. Any help would be nice.
I read on another site that the ipod does not work with the XL. I just ordered a refurb off ebay for short money. I look forward to getting it. From what I under stand the bluetooth on your phone must be turned on and you must select a new connection. From there you will see it displayed on the tom tom under the bluetooth section. Make sure the bluetooth is enabled. I saw a video on youtube as to how it works. James
Bev, is your phone compatible with PLUS for data services?
Steve - The XL doesn’t offer hands free calling and the iPhone doesn’t work with the PLUS data services.
I just recieved a TOM TOM ONE XL for Christmas. I was wondering is there a way to view the address of a POI before navigating to the POI?
I could not download TomTom Home because I have Outlook Express and it said when I tried to connect my TomTom One XL that it did not recognizd it! Is there a way to get around this, I don’t what to do. I would like to be able to use the features on the disc. It doesn’t seem like I should have to go to someone else’s computer….help, please
Thanks.
William - it will show you the road it is on and the closest intersection. You could also use Browse map to find the closest street number but it isn’t terribly convenient.
Bobbie - Having Outlook Express wouldn’t prevent you from downloading TomTom HOME. They are not related.
Is there a way to stop or put the One XL in standby and watch the map without a destination? I have a hand GPS and this is my first vehicle GPS. I like it!
Dan - Yes. If there isn’t a destination set, don’t enter one and it will still follow you around. If there is a destination, clear it, and then if you need to go back to it, you can find it in the ‘Recent Destinations’ list.
Thanks, but if I may ask, how do I clear the
destination? Also, are there additional instructions I can download other than the PDF manuals? For example, information on the SD disk, other than what is on the internet. Thanks, Dan
You can clear the route by going to Menu -> next -> Next -> Clear Route. The “full” menu options need to be set.
hi all iwas wondering if anyone can help me i have a tomtom xl one great unit love it only problem i have cant find any updates for 2008 updates for maps can someone help me thx mario
Mario, you can use the TomTom HOME program to check for updates. You probably have the most recent map available for your device.
I got a TOMTOM XL for Christmas and start playing with, I’m living in Montreal and found out that some major Hospitals are not on the POI, tried to add it to existing POI categories but I have only 3 categories available for addition, Fire figting stations, playing ground and ferry, I tried to add a category Hospital, I got two of them now Hospital/Clinic the original one and Hospital the one I created, I added one of the hospital to the new gategory and had a new icon beside the POI just for the hospital I created.
Couldn’t also delete it, any hint were I can read more into details other than the manual
Thanks for any help
I figured it out on how to modify and add the hospital as a new POI.
Please disregard previous posting
i have a tomtom xl one and a garmin nuvi 360 both good gps my question is why doesnt tomtom update maps or sell dvds for maps garmin has updates for 2008 and tomtom has still not come out with it i contacted tomtom and those peole have no idea when its goin to happen i think if your selling your product they should do updates only updates in 7 months are the same alltime meanwhile garmin has updates at least once a month and are useful updates if i had to buy another gps it will not be tomtom after spending that kind of mony the consumers should have there updates so if you can let us no when updates are ready for us people that spend all that money would be nice ths
Mario, I think you’ve got some of that backwards. TomTom does offer map updates. They have pretty much moved to quarterly map releases that you can purchase and download at any time from the HOME program.
Garmin so far has only released map updates on an annual basis. They do not offer map updates on a monthly basis. The map they call “City Navigator 2008″ is actually based on the map they got from their mapping supplier in the second half of 2006.
TomTom’s latest map is based on the July 2007 release from their mapping supplier.
So the newest map from TomTom is roughly 9 months newer than the newest map available from Garmin, based on release times from their mapping supplier.
hi tim thanks for ur help found update for my xl one from tomtom home i need if u can give tomtom custmer support number cant seem to find under tom tom apperantly new version is out but my unit does have enough space to install can u heip ths mario
866-486-6866
hello tim just found out through tomtom teck support that the 2008 map update is avaliable at the end of the month alson do u no a good site for point of interst cant really find any good one ths mario
I bought the Tom Tom One XL Regional for myself as a late Christmas present. I found it works very well over the last few weeks as I drove a few thosand kilometres around New Zealand. The one annoying thing was the plastic suction mount that came as standard kept coming unstuck and fell off the windscreen about every ten minutes. And when it did stay stuck, then the device drooped to the point where it was impossible to read the screen. Has anyone else had this problem? Tom Tom in the UK sat the mount works well and is “generally difficult to remove”.
John, you might have tried these things already, but you might want to check out our suction cup mount tips.
hi there i have a tomtom xl one in the voice setting is there one that tells you when u arrive at your destention that its on the right or left of the street can anyone please let me no which voice it is cant seem to find it or may i have to download another voice ths mario
Mario - The ONE XL doesn’t verbally announce the destination side regardless of settings, it only displays the arrow at the end indicating the side when known.
Tim, I have a palm tungsten T5 with bluetouth, i tried to pair it with TT1 XL and it asks me for a passcode, do we know where i can find it, I used (0000), (00000), (1234), (12345) with no luck
Thanks
Ed - I don’t see that the T5 is listed as being compatible. The passcode is typically 0000.
Hello Tim,
Thanks for the answere,Attached is the site where I found the info.
ED, that site isn’t talking about what you are trying to accomplish. They are trying to run TomTom GPS software on their Palm.
hello to all tomtom gps owners i been talking to tomtom now for at least a month and im not goin anywhere with them i have a tomtom xl one the map is out of date they say a new version is out 7.15 ive been checkin out new steets im my area and its not there meanwhile my garmin has them also i checked out other gps in the market and they also have them i would never recomend a tomtom to anyone they are so out to date and staff is not helpful at all ive paid good money for it and doesnt come close to my garmin please dont not support them at all im really diaappointed with them and there product if anyone wants to buy there new version i strongly think twice about it its the same map for almost 2 years now and they say they dont no when next version is out so i decided to put my tomtom away and use my garmin nuvi 360 its great hope u all understand that i think they are out just to sell and make there monye cause they cant help and dont care thanks mario.
Hello,
I bought a Tomtom One XL and I’m looking to subscribe to Tomtom Plus Traffic in Home, but the option is not available. The website says its compatibile, but I can’t find where to go. Any help would be appreciated.
Side note: Phone does pair successfully with my XL and I am able to download POI’s, color theme’s, etc…
From the HOME main menu -> Add Maps, Traffic, Voices -> Traffic -> View: All. While it says “this service is not available for the US or Canada” people have found that it does work. Not everyone is comfortable with that.
Hi, my brother in law bought a tomtom xl in Denver. after logging on to the web site I cant seem to find a way of downloading a map of australia. Is this a problem with the XL bought in america? please advise. regards
Alan - You can purchase the Australia map through the TomTom HOME application and it will download directly to the XL.
tim, thanks for the quick reply. I have logged onto the tomtom web site and cannot get any other map other US related ones. not sure what I am doing wrong. the tomtom xl was recognised by the website and only allows me to down us sites (sorry for repeating myself). any other ideas greatfully accepted. regards
You don’t get the maps from the TomTom website. You get them from the TomTom HOME application.
mate, have already tried that as well and still cannot see any other maps other than the US!!!!
regards
Make sure you have ‘All’ selected in the View option list instead of ‘Recommended items’, otherwise I’d give TT support a call.
Tim, took off the “recommended” maps (which were only of the US) and up came a bunch of other maps including Australia. regards and thanks
Tim with The One XL, when I navigate to a favorite address, on arrival it says arrived, however if we do not have exactly the civic number we do not know which building is our destination, is their a way to get the exact address when we reach our destination
Is there a fm transmitter available for the One XL-S, I have full volume up and with a topless Jeep Wrangler its barely audible.
There is no FM transmitter in the XL/S.
Never acquire a Tomtom equipmemte unless you like to be treated as an idiot by the customer suport. I have acquired a Tomtom ONE XL and found out that Tomtom is a specialist in treating the customers as idiots. So, if you don`t feel like an idiot and don`t like to be treated as one, don`t buy Tomtom.
Sorry if this was asked above.
What is the difference between the TomTom One XL and the TomTom One XL-S?
The XL-S adds Text To Speech
Has this issue been resolved yet?:
I just got a TomTom One XL–it’s great. One issue though, it does not yet communicate with the TomTom Home on the computer. Tech support informed me that the company is working on this issue, which should be resolved in about a month. The device works perfectly, but until the device-computer connection is resolved, one can’t create itineraries, etc., on the desk-top to upload to the device.
It took me less than 5 minutes from the box to the dashboard and the device was ready to navigate. The wide screen is easy to see and is sleek-looking. A no frills unit, pure GPS, and easy to use, which is what I want. {I also own an older Garmin, and a built-in GPS in one of my cars}.
Sam - May 29th, 2007
Heinrich - It is working fine for me and my XL.
My LG laptop with Windows XP does not recognise my One XL TomTom
I wish TomTom would add a Linux version of their Home software so I could use my Ubuntu machines, and not my virus ridden laptop.
SAM can you please respond as to whether your device-computer connection has been resolved as per your comment no. 2.
I’ve recently purchased the TomTom XL after my Garmin Street Pilot 2610 broke. I had the Garmin hooked up to a remote antenna purchased through Garmin (GA25MCX). I noticed that the TomTom XL has a port on the back of the unit which appears to be similar to the remote antenna port on the Garmin. Would my old Garmin remote antenna be compatible with the TomTom XL ? If so, would there be an advantage to hook it up to the TomTom XL ?
Eli, It will probably work although unless you are having reception problems you probably won’t need it.
Bought a ONE XL a couple of weeks back (in the UK). My son (5) set it up in the car on the way home. It is excellent. Picked up the traffic radio (RDS-TMC) thing off fleabay for £23 and it really was plug-and-play.
Only problems.
1) Home software on CD was rubbish and needed updating to new version (easy wth broadband)
2) Cable didn’t seem to work to connect device to PC (using a different cable from a camera fixed it) (disappointing)
3) MapShare doesn’t seem to recognise my maps, or update them with changes (still not solved)
4) TomTom help pages are rubbish for real problems.
Generally I am very pleased with it
I received a Tom Tom One XL as a gift. I find more frustration using it then I want. When traveling state to state, I use various roads and not direction routes or main highways. Is there a way to download my directions I have created in Microsfot “Word” to the Tom Tom and use the text or speech part of Tom Tom?
No, there are not any GPS devices that do that.
Not in word, but there is a Routes facility that is implemented. For examples you can get this from TomTom Home and download routes from them.
You should be able to create routes somehow.
Personally if you find it frustrating then don’t bother with it. Life is too short. You are obviously happy using maps and going the more scenic route so sell the TomTom on e-bay and be done with it.
Thanks to Tim and Matt for the help, I will try the Routes facility and see how it works for me. Yes I still like maps the best.
After reading the above comments, I’m still wondering about adding Text-To-Speech. I don’t see paying double the price for this single feature addition, especially when multiple competitors offer TTS in the same price range. This was asked, but never actually answered: Is there a download that will allow TTS to be added to the basic One XL? The POI issues are a concern, but the real issue for me is the heads-up ability with TTS.
The good news is that the XL-S model doesn’t cost double that of the XL. So to add text to speech the price difference is about $50-$70 depending where you purchase it from. You cannot add TTS to the ONE XL.
Well, I did a little looking and found the the ONE XL-S at a NY Photo/Video online store for exactly the same price as the ONE XL. I ordered it, so we’ll see if it gets here and is what it is supposed to be. I would give the price and site, but I understand that is frowned upon.
So, in total, it added about $20 to the price of the unit over the cheapes price listed on this site. I did have to pay shipping. As I say, we’ll know by Friday.
Be careful when those deals sound almost too good to be true. There are a number of NYC based photo/video websites out there that are running what I would call scams. They advertise prices that are typically $20 - $100 cheaper than everyone else. After you place an order you get a phone call where they ask if you want things like a charger (that should come with the device) or an SD card (that you don’t need) and say those “required” accessories are like $100. If you say you don’t need the accessories then suddenly the device is “out of stock” and they cancel your order.
See these two threads of examples of this happening… and I get emails almost daily from customers who have been victims of this type of scam.
Ripoff website………..Beware
Good Place to BUY a GPS From ?
I have bought TomTom XL ONE my Promotion Code:FU7M9EERVY I`ve deleted my factory maps and now i have to pay to get maps.When I turn on the divace there is a big sign on the screen no maps please help me ?My mistake but it`s still not fair couse I can`t use it no more
Georgi - You will need to contact TomTom to get a new map.
Well, it was 86th Street, and it is a scam, but I did go on ebay and get a factory refurb with full factory one year warranty for exactly the same price as the scam website (if I include shipping, as the ebay one shipped free). In a factory sealed box, that I couldn’t have told you was a refurb. It came out to be the same price as the new ONE XL at Radio Shack, so about $30 more than Radio Shack’s refurb ONE XL for the ONE XL-S with Text-to-Speech. This worked out for me. Thanks for your help guys.
Is there any cheaper way than $59.95 to download current maps into the Tomtom One XL? I missed the 30 day-free-download deadline because the store didn’t tell me I had that option!
No, TomTom is the only place that sells their maps.
Be aware that TomTom does not really stand behind their product. I really liked mine - but after using it for some time it stopped accepting a charge (light blinks quickly when cable plugged in - then goes out). I contacted them (via customer support channels) and was told “if you can prove it is less than 1 year old we will try to fix it, othewise there are no repair services offered”
I find this disappointing and was hoping to have them at least look at it and give me an estimate for repair.
Sadly a former TomTom user. I am now going to look at a Garmin unit (unless I can repair it myself)
That is the same policy from most all of the GPS manufacturers as far as I know. I’ve seen some cases where customers are offered a repair option, but typically the cost of repair will come close to or exceed the cost of a replacement device.
I understand that it MIGHT cost more - but would prefer for them to at least look at it and give me the option.
I really liked the One XL - but I have a very old (6 years old) Garmin hand held and when I had a minor repair problem (antenna attachment) they were very helpful and even shipped me the required part for free. I realize that may be an exception, but it’s nice to have some support if something goes bad.
For me the frustrating part is neither I nor TomTom could say my unit was within the 1 year window. I registered it, but they lost some data (according to them) and needed the sales receipt. Neither I nor Cabela’s (purchased location) could find a receipt.
For those who have a One XL - suggestion: Make sure your unit does not drop from the windshield mount. That is when I started having problems.
Just purchased the latest XL/S. I’ve been a longtime GPS user since I’m a commercial driver. First unit was the Garmin Street Pilot over 3 years ago @ $1200!
I deliver for a major Pizza company and rely heavily on GPS since we have hundreds of courts in these sub-divisions. Although the Initial brand product (offered by QVC a year ago) offered a larger screen and a competent GPS, It required sending the unit back and $100 to get updated maps and software. Tomtom allows that on-line, BIG selling point.
OK, here is my issue on an otherwise great product. The Initial brand unit was “street” centric, in other words you typed the street and house number. If there were conflicts, you were given optional streets in different towns. Tomtom is “town/city” centric, which you need to know that before you can find a street. I our ordering system, we list an address, not the town/city it is in. I find that is is a major flaw in the software. For delivery drivers in a state, they might not know the exact town or city in their region, all they have is a street address. Now Tomtom does narrow down the appropriate town/city/metro regions, but it is not as good a a street centric concept. What is needed is a d-base that senses zip-codes based on the street address to find the appropriate town/city/metro.
Hi, have had my one xl for about a year now. It shows the new East Link on it, but when I try and navigate down to the Mornington Peninsula, it doesn’t recognise it. I presume that the map I have didn’t have East Link on it as it was not finished being built. It still shows it on the map, but will never go on it when I navigate along it. It just avoids it completely. And if I use the travel via feature, it will let me use a part of East Link, but then it will travel off it.
Is there a download (upgrade) just for the East Link or for any new roads?
I have a major problem with my One-XL, which I bought just a couple of weeks ago. The suction cup does not stay on!! It keeps falling off after about 15 minutes, no matter where I have attached it to. Does anyone have any ideas or suggestions?
Jim, see How to make GPS Suction Cup Mounts Stick.
Jim, you can get a better quality suction holder off ebay. much better than the origibal tomtom one that comes with the kit. You actually pump it so it gets a really good suction.
Thank you for the info Tim and Steve. I will definitely try your suggestions.
Hi! Was given an TOMTOM oneXl for my birthday. Suction mount doesn’t work well at all. Keeps falling off at random times. Last time it fell TOMTOM landed on gear shift and smashed screen. Called TOMTOM and they refuse to do anything other than offer $50 off next purchase. They say there is no problem with suction mount and if there was they would have recalled it. What a bunch of crap! It’s a design flaw and there are lots of blogs online to show the issue. This device is only 6 months old. So BEWARE of the suction mount. IT IS A DESIGN FLAW.
Helen, I agree with you with the poor design of the suction of the TomTom one XL. Mine has also fallen off many a time. I try to suction it close to the dash board to avoid it falling a long way or hitting something. I have been told the after market one that you can get off Ebay is quite good, and doesnt come off at all.. You actually place it on the windscreen and pump it so it sticks well.
I have a tomtom one xl and was wondering if there is a way to upload the maps from the sd card to the actual unit. I was told that it has 1g of internal memory. I have tried through tomtom home on my pc but with no success.
Steve, my understanding is that the XL was sold in two different configurations. One didn’t have an internal memory and the maps and application came on an SD card. The later configuration came with maps and application in an internal memory and while there is an SD card slot, no SD card was included as it wasn’t necessary.
So if your device came with maps and the application on an SD card, then I don’t believe there is an internal memory to transfer those items to.
Is this model ready “out of the box” or do you have to install the program. Thanks
No installation necessary. Take it out of the box, turn it on, go.
Tim, Yeah thanks, I have the first one so it doesnt have the internal memory. I had backed up my maps when I first got it, so I found out that I could just buy a new SD card and restore the maps to this new card. Much better, cause I got a 2g card which gives me more room for updates as well. I also noticed that the newer map versions are more than 1g anyway, so if you needed to update the new maps, the original SD card that came with the pack wouldn’t have enough space. Anyway, I have restored the maps from my PC and working well.
My brand new TomTom One XL (that I bought new from a major chain) shows that my home address is “Gordon’s Castle” and it shows that I have previous destinations although I have not yet traveled with the unit. I called customer support and they said it sounded like I was sold a used unit. They had me set the reset button so it would go back to the original settings but my home address still shows as “Gordon’s Castle”. Any advice on how to change this to perhaps “Shannon’s Home” or something? I might try to return the unit but my receipt says must return within 15 days and it has been 30. Thank you.
Menu -> Change Preferences -> Change Home location
My wiife and I recently received a Tom Tom One XL as a gift. I have not been able to set up the bluetooth system between the Tom Tom with our Treo 700 and 750. We have Sprint as a carrier. Is this going to be possible? I have been on hold for over two hours for the past couple of days waiting for customer support to answer as the recording indcates will eventually take place. I have already paid for the Traffic download and would also like to know how to get a refund if my phones are not compatable.
TomTom doesn’t list those models as compatible with the Sprint Palm Treo 700 or 750.
Tim, How do I get a refund on my “Traffic” download $59.95? What model do I need to upgrade to in order to use “Traffic”? Shouldn’t there be better identification on the packaging or information as to what phones would be necessary in order to use the complete system. This item was purchased as a gift after being told that I wanted one that would have a “traffic” componant. Everything else about the unit is great…
I have also been on hold with your customer support for approximately 50 minutes and this would be good reason to return the item and look for a different vendor. Please have someone call me at 904-556-9402.
Paul, I have no affiliation with TomTom.
I have the one xl and signed up for traffic. It uses my cell phone internal bluetooth to receive the info. It works fine. The problem is that I cannot use the bluetooth in my ear because it says “bluetooth busy”. If I disable the traffic feature and restart my phone then I can use it fine. Anyway to use my bluetooth AND receive traffic?
Also, is there a list of which roads (Phila areaa) and how they receive traffic info?
Happy New Year to all!
No, that is a limitation of Bluetooth technology. When it is being used for one type of connection (data) it cannot be used for another at the same time (hands-free). Nor can it be used to connect to multiple devices at one time. You can find coverage maps on our Traffic info page.
Tim,
if you’re not affiliated with them, they should hire you. Your expedience alone would be one great asset!
I’ve downloaded the Italy map on a SD card for an April trip. Is there any way of knowing I’ve done right? When I push in the SD card I get the X symbol to get it out…that worries me! Unless when i go to Italy it will magically work…
i like tomtom one xl, i have one with me but the sd card was stolen. now i want to know if thre si any way to get another sd card with a south african map, please give me all the information as much as you can.
thank you
benjamin mutombo
south africa
I think your only option would be to contact TomTom directly.
I cannot get the SD card to readon my TomTom XL One. It either freezes the computer or the unit. I have to reset the GPS every time to get it to unfreeze. let me know if anyone has a similar problem or what can I do to fix this. Pleeeese!
What type of data are you trying to add to the card?
Maps if I go to Greece and pics in jpg format. It still does not recognise the card as it shows a picture on the GPS of the card being taken out with a big cross through it. Therefore the unit is not accepting it at all.
For Dave…you have to load the Tom Tom program onto the card where you downloaded Greece. What is happening is that the unit is seeing a SD card inserted but it has no program to run it. Once you put the program on the SD card you’ll be fine. Been there, done that!c
John than for your reply, what size SD card can the XL one take. My card is 4G. And how do you load the program on is this simple?
Dave
Dave,
call me at 484-802-2151 and I’ll explain it to you….
I meant 484-702-2151…sorry for the typo…
My OneXL works perfectly and I have had it for a year. Today, when I hooked it up to my computer an error message came up on the computer screen. I did the error testing as advised, no problem found and pushed the reset button for 15 seconds. I have shut down and restarted the computer and the device. I still get the error message. Can you help?
TomTom support might be better equipped to help you, but what did the error message say?
I couldn’t read it. I did have it marked to be sent to TomTom. I will try them. Many thanks
Johnn thanks for your replies impractic to phone you from South Africa Cape Town. My work phone is block for outside calls to other countries. You can skype me on Dave - Offtrac 4×4 - Laptop and I will give you my email. Thank for the help.
i just bought a tom tom one from and individual who was going to pawn it but i did not get the install cd that comes with it. is there a web site that i can go to to get this. thank you.
Dear TomTom and user,
I am so frusted with my TOMTOM One XL. I bought it in Germany at a military AAFES as soon as I got stationed there, b/c if you know anything about military bases and the supply and demand, it’s not good. Two monthes after I settled in I opened my purchase brand new from the box and went on a road trip. Usually between 1.8 to 1.2 miles my tomtom will shut of my selected destination and go to the turn on sequence automatically, always loosing GPS signal and not coming back on for several minutes. I called TOMTOM in Germany they stated for me to send it in for repairs. I did and it came back unrepaired. They told me I had to send it in through UPS to them. Long story short I am single parent working full time, who has the time to, take off work and wait for UPS to pick up a package? My tomtom continues not to work, so any advice on getting it to work approriatly would be greatly appreciated instead of me having to buy another one. O and I had the same issue above with SD card. I still had to buy an SD card and then log on to TOMTOM home site and buy the Western Europe Map, since this is where I am currently living. More money, more money…
Best wishes to call
Hi, I reside in South Africa. Bought a TomTom One Xl in October last year and just love it. Unfortunately I pressed the screen by mistake and cracked it. so now my GPS doesn’t work anymore. Can this be repaired, and if so where can I send it for repair. Please help.
MY ONE XL…WHEN I PRESS TO START SCREEN SHOWS START UP SCREEN, THEN THE SIGN OFF SCREEN W/GPS IN SATCHEL, IT WORKED EARLIER THIS AFTERNOON. I MADE A BRACKET TO HOLD IT ON MY DASH. IT HAS NOT WORKED SINCE.. I’VE ONLY USED IT THREE TIMES SINCE NEW.
I have a brand new Tom-Tom XL 530(I think that is the #)
The glare on the screen makes it absolutely useless in the daytime.I talked to your rep.onthe hone and followed the instruction aout adjusting brightness etc..to no avail. I took it back to the dealer yesterday .They agreed with my problem but would not take it back.(Yes like a dummy,I thtrew the box away -so much for trusting a product. I am stuck with a gps that works only at night.I went to Walmart and bought a Garmin(same price not fancy but I can travel int daytime as well night..