Comments on: TomTom ONE

By: Ira

Ira — Tue, 01 Sep 2009 16:03:24 +0000

Got Tomtom One LE(2nd edition) for gift in January 2009. Bought and downloaded map service without any problem until this past weekend. After getting new maps and turning off and on, screen color has faded and resolution is grainy. Called Tech support. They admitted that they had server problems. Had me delete and reload applications…no luck. Bumped me up to next level, had me download cache cleaner(?)…no luck. Sorry, screen is broken, something is wrong with it. It can’t possibly be the downloads that caused it, they said. Since it was gift, no receipt and therefore no fixing and no replacement since they cannot prove when I received it, even though I registered it immediately after I received it. They can sell me another one, and waive the no receipt rule to give me a customer loyalty small discount. Anyone else have these issues or had the same problem with their screen.

By: Tim

Tim — Wed, 26 Aug 2009 19:33:47 +0000

It isn’t economical (for you or them) to offer repairs on our of warranty devices. Garmin for example does offer repair services, however from what most people have told me they charge about $175 and up for repairs. The TomTom ONE XL is for sale today for $79 – $99, so spending any more than that to repair just doesn’t make sense. Even spending $69 to repair a device you can now purchase new for $79 doesn’t make much sense.

By: Holly

Holly — Wed, 26 Aug 2009 17:01:06 +0000

Hello,

I would be wary of purchasing a TomTom regardless of the model. I have a TomTom XL One and have had it for less than 18 months when it developed some kind of short. After contacting TomTom’s customer support and being treated very rudely I discovered that this company WILL NOT service or repair any of their products that are more than 1 yr old. Basically I was told that my TomTom is scrap and that the only thing they would do would be to offer me a $35.00 rebate to purchase a new one. Be VERY careful and do your research on their customer support and repair (or rather lack of) for their own products. If I had done my research in terms of known problems I would have found thousands of dissatisfied customers like myself and would NEVER HAVE PURCHASED A TOMTOM!!

By: Joe

Joe — Sun, 23 Aug 2009 10:26:24 +0000

My Tom Tom Home started to download a update and it didn’t download right and it won’t take it. It says something is wrong with it and I can’t get rid of it to download it again. How do I get rid of the old down load that is not right so I can do it again?? Thanks

By: shirley moser

shirley moser — Sat, 22 Aug 2009 18:04:24 +0000

Hi my Tom Tom is great but after sometime the voice is to soft to hear… how do I make it loud again.. also is there a battery I have to change or is it charging when it is plugged into my car? Thank you..shirley

By: Tony

Tony — Thu, 23 Jul 2009 18:06:51 +0000

Wish I would have found this site before I bought a TomTom. About 50% of the addresses I try to find, the TomTom does not have. Took 30 minutes to find the satellite on a trip on I-20.
Worst of all, I got an email from TomTom yesterday about their big map sale. The website kept moving me to the United Kingdom, I’m in Mississippi! Finally got on today and still could not get past the shopping cart. Called customer service, was informed the sale never worked and so it was cancelled. Is this company just a rip-off?

By: Steve

Steve — Mon, 20 Jul 2009 06:32:05 +0000

My Tomtom One dead.

I bought TTO (2nd Edition)in Sept 2007. One day (in May 2009) I put it in trunk for 24 hr (65F outside, but the trunk may be up to 80 to 90F). When I wanted to use it, I cannot turn it on. After press reset button, it came to alive, but often showed freezing screen or suddenly death. Or cannot turn it on untill a couple of hours later.

Last week, I made it alive finally and start to use it. But during driving, it suddently refuse to give me direction. I was so mad that I threw it really hard to a big rock.

Other experience about this TTO
1)all the favorite addresses I saved lost one day. Don’t know the reason.
2)No text to speech function for the street, often time I am not sure I need to make a turn at this steet or next
3)not sure where I am if I lost in a strange city

next GPS? definitely not TTO

By: Jerry D.

Jerry D. — Sun, 19 Jul 2009 20:39:34 +0000

Greetings one and all. My daughter gave a TomTom One to me for fathers day and I’m attempting to figure out what version it is. I’ve read the responses that say the serial number is the key but my S/N doesn’t fit into what I’ve found so far. My S/N PB4358F0xxxx

I’m also seeking assistance in figuring out how to change my position marker from an arrow to a car.

I want to be able to save the current location (not home location) without entering an address. Is that possible with a TomTom One? My lady friend’s Garmin has a feature that allows you to save the current location and name it.

Any help appreciated.

By: Tim

Tim — Thu, 18 Jun 2009 14:20:40 +0000

Caity, I haven’t heard of that before– sounds like you might need to talk to TomTom support.

By: Caity

Caity — Thu, 18 Jun 2009 00:16:32 +0000

My husband bought me a Tom Tom for my birthday, it work great when it works. Sometimes when I turn it on the screen wont fill up the whole thing. It goes into the right and down from the top about an inch. Have other people had this problem? what will fix it?